Reviews
Great Service
Great, fast service. The guy assisting with my pickup was especially nice and helpful. He even transferred by packages and bags from the loaner vehicle back over to my personal vehicle. 5 stars all the way!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Timothy Blanton, we are so happy to read such a great review about Lexus of Birmingham! We're looking forward to your next visit with us!
Accountant/Bookkeeper
Sales team is friendly and professional. A pleasure to talk to and work with. The paperwork process is inefficient and there is a lack of follow up. Phone calls not returned from the finance department. The sales team is not updated from the Finance department as to any delays or problems pending.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Tina Mcdonald, we appreciate you taking the time to leave us this feedback. We apologize for any issues you came across during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lexus purchase -- smooth and problem-free
Salesperson (Joe Zeck) was professional, knowledgeable and efficient. He worked up purchase and lease options for my review and explained each clearly. Pricing was fair and in line with Kelly Blue Book info and other online sources. I never felt pressured or hurried in coming to a decision.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert Koehler, thank you for your kind words and this wonderful review! Until the next time we meet, take care!
Great service
Wonderful service and nice and friendly staff. They take time to find a vehicle tailored for your personal needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shaun Williams, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lexus Purchase
Sales staff were very friendly and not pushy. Very nice facility also. I would recommend them to anyone interested in buying a Lexus. Craig and Berry were great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Charles Davis, thank you so much for your positive comments about Lexus of Birmingham! Thanks again for the recommendation, and have an amazing day!
Great place to buy a car
Best place I’ve ever been to buy a car. GREAT customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laura Berthon, we are glad we could help! We look forward to your next visit! Take care!
Car Buying Experience!
The whole experience was amazing. From the sales guy to the manager all the way up to the finance guy. They are a well oiled machine and I feel have both interests at heart to earn your business and sell you a great car!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Narad Wells, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
35k service
Very satisfied with customer rep and service provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Edward Price, your satisfaction is our top priority. We hope to see you soon!
Service for Lexus IS 250
Service was excellent. I really enjoyed the friendly service provider
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christalyn Sexton, we really appreciate your positive review! Thank you so much again for your feedback! We hope you have a great day!
Mrs Kitty Snow
Mike was very personal and made me and my family feel very welcome.. He never pressured me about a purchase.. I appreciated his manners and kindness.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kittie Snow, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.