Darrell Waltrip Subaru

I RECEIVED A RECALL ON THE WINDSHIELD WIPER MOTOR COVER AND PROMPY TOOK MY OUTBACK TO DARREL WALTHRIP SUBARU THEY TOOK ME IN ADVISED IT WOULD TAKE 2 HRS BUT IT ONLY TOOK 1 1/4 HRS TO COMPLETE I WAS IMPRESSED THANKS .

Took my car in to have timing belt replaced as part of routine maintenance. My friends discouraged me from taking car to dealership because they said it would be overpriced (it was). I thought perhaps for a big project like a timing belt, it would be good to go to somebody who "knows subarus". When I picked up my car, I noticed the air conditioning seemed weak. By the the time I got to my destination in Nashville, I had no A/C, and there was some steam coming off my hood of my car, and something oily leaking out from my car. The guy at Subaru said "no big deal, you can just bring it back tomorrow." I guess that would be no big deal if I had nothing else to do, and I lived near the dealership, and my car was driveable. It was not. The car needed to be towed, and turns our that certain attachments were not properly done. Hopefully no serious damage. Certainly not worth the extra hundreds of dollars that I paid to take my car to Darrell Waltrip Subaru. Never got a real apology until I pointed out to them that nobody had even said they were sorry. To quote T. Swift, I am NEVER EVER back again.

Hailey Sheldon listened to our needs and wants and helped guide us to finding the car that fulfilled both. We ended up with a 2015 Civic Hybrid that is everything we wanted.

I greatly appreciated David Blanton and the sales team at DW Subaru. The process was about as stress free as buying a new car can be. I actually referred my grandfather there the next day, and he rang the same appreciations that I did. David did not pressure my wife and I about our purchase; he educated us about each car that I asked about and then after we had discussed all of the options, proceeded to offer me what worked best for me and not for his wallet. I will continue to sing the praises of DW Subaru and recommend anyone who is in the market for a new car to stop there first.

I didn't get the chance to buy the car I wanted since it had already sold but Kay was such a pleasure to deal with. I would absolutely look to them again for a car purchase.

I arrived with my 2015 Forester "Ellie" for recommended service a full hour before my appointment, prepared for a long wait. However, I was warmly welcomed by Advisor Craig Swanson, who not only expedited the appointment, but corrected some of my contact information, kept me informed on the service progress, and was very helpful right up to my departure in a shiny clean vehicle! I waited while eating a late lunch in the pleasant reception area, and appreciated the use of a courtesy electronics charging station. I have and will continue to recommend Darrell Waltrip for the best service.

This is a review of Darrell Waltrip's used car sales process. I recently purchased an eight-year-old vehicle from them in cash. (Would not recommend doing financing here.) The people here act exactly as you would expect salesmen, assistants, and receptionists at a big used dealership to act. They know that they'll have less intelligent customers whom they can sucker into their well-above-value list prices. They know that they can move vehicles quickly, and they will use that against you during negotiation (i.e. "I got this car in last night and already have had four calls about it this morning"), even if it's untrue. The sales managers will sit in their front room (where you have to stand at the counter to talk to them), and they won't come to the back to negotiate with you once you said you're ready to talk numbers. They'll reject your first offer without making a counter-offer. They'll look at their computer screens while talking to you. They'll assume that they're smarter than you. Don't let them get away with it. You can get a fast, reasonable deal here if you play your cards right. Do the legwork before you show up. Know exactly what you want from their stock (updated regularly online), and call in advance to check that the vehicle is still available and to schedule an appointment. Know what the car is worth with exactly the same specs, and find nearby comps if you can. Have your informed sales number in mind. Lowball them with your first offer, but have your second offer in mind so that you'll have a confident response to the salesman when he says "no," with no further qualification. Stay confident, quick, and definitive through the negotiation, and you will get an ok deal. (Especially women: don't let them take advantage of you. I'm a 23 year old female who came to the shop alone.) Long story short: Come here if you need a used car within a short timeframe; they do have a huge stock of mechanically sound cars. Be confident in your number as a consumer. And, of course, don't be afraid to walk if you feel that the negotiation isn't going your way. There are hundreds of other dealerships in the area.

Brought my 2015 Outback in for regular service and to get a couple of things tweaked (like the mark on the paint where I scraped my mailbox). As always, the service personnel were friendly, helpful and on top of things. Got my car back at the time promised, and everything was good to go. I can't even find the place where I bumped the mailbox anymore. Thanks!

I leased a 2016 Honda Accord a few days ago, the staff was super nice and went the extra mile in customer service. Alex Leon was my leasing consultant, he's great and I'm very happy with Honda and Darrel Waltrip Dealer. I'll definitely continue doing business with you guys. Thanks a lot.

Darrell Waltrip is the closest dealership to my home. I have tried 3 times to buy a vehicle from them. They are the stereotypical car dealership. Their sales people do not listen and try to explain why their overpriced car that does not match what you told them you want is the right purchase for you. This last time, I sent a very specific inquiry to their internet team. I provided detailed trim and options and asked for their out the door price. I received many emails, and despite many repeated attempts to get a price for a model I wanted, I was told that I needed to come in for a test drive.