Darrell Waltrip Subaru

Second purchase at Darrell Waltrip dealership. Both experiences have been very pleasant and fair both on the new vehicle purchase and the trade in. They do not use any high pressure sales tactics.

Mr Forrest is a very pleasant sales man. He listens and helps in any way he can. I am still undecided about which vehicle I might purchase .

I was traveling through Nashville on a holiday weekend when I began to have car trouble. Darrell Waltrip Volvo was very patient and helpful in finding out the problem, resolving it and making me feel comfortable to continue traveling. They gave a full report to my local dealer!

Was given conflicting information on scheduling service. Knew it was busy so agreed to drop off the car -- person who answered the phone (young, female, very tentative) said I didn't need to schedule an appointment. I arrive and am greeted by a nice guy immediately who said a service tech will be over shortly. I wait around 5 or 10 minutes. Another couple arrives and are immediately taken care of. I go inside, stand around -- woman behind the service desk finally asks if I need help. I tell them I'm dropping off the car. She said, so you'll leave for the weekend, then, right? I said no, I was told that would be handled today. But I don't have an appointment so I'm screwed. She counts all the cars already scheduled and prebooked for the day. It's still the morning, but she can't fit me in for an oil change. Wasted my time and my brother's, who drove over to give me a ride back home. This dealer needs to train those in the service department who answer the phone to immediately suggest setting an appointment on days where the volume is high and it's very busy. That would have solved the problem. Instead, I've wasted my entire morning and still my car needs service.

I needed a car and did some research on vehicles. I settled on getting a Honda Civic. After searching for certified vehicles, I noticed that Darrell Waltrip Honda was consistently lower in the price of their vehicles compared with other Honda dealerships in the area. I had previously purchased an Odyssey about 10 years ago from this same dealership so I had high expectations when I came there. I was not disappointed. Russell Reidmiller is an excellent sales associate! He was attentive, listened to my needs, offered appropriate choices, highlighted features, followed up the next day, and responded to my inquiries the next couple of days. When I came a second time knowing exactly what I wanted to test drive, it was a very easy process from there. He even suggested running through the in-house loan process which proved to be lower than my pre-approved loan. The follow-up call after purchase was also well appreciated since I had meant to call back with a couple more questions post-purchase. When I will purchase my next car, Russell and Darrell Waltrip Honda will be foremost in my mind.

Service representatives were very courteous and helpful. They offered several options and indicated that we were in need of new tires. We elected to purchase the new tires but we were preparing to be out of town so they worked with us to schedule a convenient time. Also we purchased the tires at point so they would be available upon our return. The dealership recently separated the service areas for the makes at this location which made for quick and efficient experience that did not include a long wait.

I brought in my Honda Pilot (2007) and told Cody that I wanted finally to have them change the timing belt. I had tried to wait for a special but one was not available. Cody managed to make me feel like I had gotten the special because he threw in a car wash, car cleaning inside and engine steaming or cleaning. The spaces between the bucket seats were spotless and I can't imagine the things they found in there, but they returned the three one dollar bills I had dropped there at some point. The noise from my engine stopped and the vehicle seems like new again. I will trade it in soon for a new Pilot or maybe an Odyssey. And I will buy it from Daryl Daltrip because of the excellent service at this place.

I purchased a 2017 Legacy from Kay-Ann Curtis. This is the second Subaru I have bought from her. She is an outstanding sales consultant. Kay-Ann goes beyond expectations to answer questions and provide service. She is extremely knowledgeable of Subaru's. There has not been a question I have asked her that she didn't know the answer to, or if uncertain, quickly got the answer. I'm grateful for the assistance of Bill, Jason, and Daniel. A great team! The Service Department is second to none in terms of quality of work, timeliness, honesty, and value!

I have to say that Robert Selph absolutely went to bat for us and turned the entire Subaru repair into a very positive experience. We had to replace the radio in the car as it had failed. He worked closely with Subaru to ensure we were well taken care of. He really exercised the service system for a good customer experience. My wife loves, loves, loves her 2014 Subaru Forester, and as a songwriter and former radio station DJ and Program Director, her radio is very important to her. We are already looking at the current model Subaru Foresters, and will certainly replace our 2014 with a new one when the time is right. The customer service we received makes it well worth it to travel from Smyrna Tennessee to Franklin for the support we received.

I just ordered my 3rd car with the help if Greg Schmidt. He always makes the process easy-even for a busy traveler. Thanks Greg