Reviews
Maintenance of car
We have bought 3 cars at this dealership, however after our last maintenance experience this place is not a place to do business. They sold us a maintenance contract at a higher price than the sum of the individual maintenance. People were unfriendly especially since English is not our primary language. Not to be recommended compared to other Toyota dealerships in the Memphis area
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're very concerned to hear that you didn't receive the treatment or communication you deserve. We always want our customers to feel comfortable with their contracts and the services we provide. We would appreciate a chance to talk to you about your experience; your satisfaction is important to us. Please contact me so I can work on making things right. -Todd Lochner, tlochner@principleauto.com
The easiest buying experience I ever had
This was the fastest and easiest buying experience I ever had Cliff didn't shuck and jive I told him what I wanted and he got it done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kenneth, thanks for your review! We're glad to hear that Cliff provided you with such great service. We hope to see you again, thank you for your business
Excellent customer service!!
Kayla Bunch was my salesperson and went above and beyond to make my buying experience stress free and exciting! I will only purchase from Principle Toyota! Everyone here is so helpful and kind!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! We're happy to hear that Kayla and our team provided you with the great service you deserve. We look forward to seeing you again, we appreciate your business and your kind words!
Great experience
Customer service was great all around. Paris really worked with me to get a great deal. He was very knowledgeable about the car and really took care of me. The whole process was a pleasant experience. Thanks everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Derek, thank you for sharing your review! We're delighted to hear that you had such a great experience with us. We'll be sure to pass along your kind words to Paris. We appreciate your business, please let us know if we can be of help in the future!
friendly knowledgeable salesmen. great experience
I had a great salesmen "Luke". He helped me decide the best car for me. He was very helpful and got me a great deal. He wasn't pushy just made the process very simple. The dealership was clean and everyone was polite. Thank you principle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us a review Jordan! We are glad to hear that you were able to find the perfect car with the assistance of Luke. Buying a car is a big purchase and should never be rushed or complicated! Please let us know if we can help you with anything else.
Customer service at Principle Toyota is great!
At Principle Toyota the customer comes first. I would recommend them to anyone. They took Great care of me! I will buy from them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your review! It's great to hear that you had such a good experience with us. We appreciate your business, please let us know if there's anything else we can do for you!
First Time Buyer
Cassidy provided a great experience for me being a first time buyer. She was very professional, knowledgeable, and made the experience as smooth as possible. I definitely will recommend her to any and everyone I know.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your review! We're glad to hear that Cassidy took such great care of you. We'll let her know to keep up the excellent work. We hope to see you again, we appreciate your business and your recommendation!
Great working with Principle Toyota. (Niki)
Niki was great to work with overall. Very professional, friendly and honest. Peter was also very friendly and very knowledgeable. Would highly recommend to work with Niki and Peter at Principle Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review! We're happy to hear that Niki and Peter were able to assist you with your needs and help you feel welcome at our dealership. We appreciate your business and look forward to serving you again in the future.
AMAZING!
purchased my first car this weekend, and Richard Hadley helped me every step of the way. the whole team was super patient and super nice. i had an absolutely amazing experience! thank you.!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! Thank you for taking the time to provide us with your feedback. We are happy to hear about your experience with Richard and the rest of our team. We appreciate your business and we hope to see you again soon!
QUICK, EFFICIENT, TO THE POINT
PURCHASED A 2017 CAMRY HYBRID THIS WEEKEND. STEVE ETHRIDGE SAW ME THROUGH THE PROCESS OVER THE INTERNET, TEXTS, AND PHONE. NO PROBLEMS OR HITCHES. NO HASSLE. GREAT EXPERIENCE. RECOMMEND HIGHLY. KEEP UP THE STRONG WORK.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your review! We're happy to hear that Steve provided you with such great service. Our team is proud of our friendly, hassle-free atmosphere. Congratulations on your new Camry Hybrid, we appreciate your business and your recommendation!