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Principle Toyota in Memphis

(2,063 reviews)
Visit Principle Toyota in Memphis
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 657-5566 (877) 657-5566
Used (877) 661-5102 (877) 661-5102
Service (901) 466-2290 (901) 466-2290

Reviews

(2,063 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Principle Toyota in Memphis from DealerRater.

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Very friendly and helpful.

Very friendly and helpful. Brandon was fantastic at knowing my needs and getting me the truck that I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your glowing review! We are thrilled to hear that Brandon provided such exceptional service and helped you find the perfect truck. We strive to make our customers happy and it's great to know we succeeded with you. See you on the road! #CustomerSatisfaction #GreatService

Sales and Finance team were excellent and efficient.

Sales and Finance team were excellent and efficient. I didn't feel like I was being taken advantage of in regard to pricing or financing through Toyota Financial. Communication from the quote phase to pick up of the new vehicle was quick and thorough. I have not had to go in for first service yet so I can't comment on the service department at this time but will provide another review after doing so.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our sales and finance team! We strive to provide transparent and efficient pricing and financing options through Toyota Financial. Our team is dedicated to clear communication throughout the entire process. We look forward to exceeding your expectations during your first service appointment. We value your business and appreciate your feedback.

The employees are very nice, but I would not recommend

The employees are very nice, but I would not recommend going to this dealership. My last appointment for an oil change, tire rotation and battery change took 3 1/2 hours. The time before that took 5 hours for an oil change and tire rotation . I scheduled an appointment time for each of these dates of service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We apologize for the extended wait time you experienced during your last appointments. We take customer satisfaction seriously and will address this issue with our team to ensure more efficient service in the future. Thank you for giving us the opportunity to improve.

I love my Service department.

I love my Service department. They get you on and out. I did a walk-in appointment and it didn't take them anytime to take care of the problem.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

When I bought my truck it was a great experience but when

When I bought my truck it was a great experience but when I had recalls on the truck I called and spoke to John in the service dept he said he would order the parts and call me back he never called I called back he was out so I was transfered to a manage he did not answer so I left a message to call Me back he never did so I assumed they did not want to fix the recalls.

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, thank you for bringing this to our attention. We apologize for the inconvenience and miscommunication. We take recalls seriously and are committed to resolving any issues. Please call us at (insert contact information) so we can address this issue for you. Thank you.

My experience was excellent!

My experience was excellent! The assistant who worked with me took care of my needs for my car. I was very pleased with his service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Catherine, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Excellent service and Mr.

Excellent service and Mr. Maben is exemplary in serving all of his customers. THANK YOU! Vida

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Service people are all helpful and courteous.

Service people are all helpful and courteous. They do their best to help me with each situation.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Our family always gets excellent, professional, and

Our family always gets excellent, professional, and efficient service of our Camry at Principle Toyota. Rodger Parker and the service team at Principle Toyota always go above and beyond my expecations.

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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Always get excellent service and at a fair price.

Always get excellent service and at a fair price. I will continue to get my car serviced here and will return when it’s time for a new one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!