INFINITI of Columbus

Our friend bought a used 2015 Infiniti a few days. She made the mistake of making sure there wasn't anything wrong with it. There were chips on the back and a dent on the side. She called Infiniti Headquarters and told her because it is a used car, they can do nothing but went through the checklist of everything should have received with the car. They forgot the car mats; so she decided to go back and asked if I would come. I went with her again, pulled up and they raced out to give her new ones. She asked for the sales manager and was told he was busy (which I found out later they said this to her every time she called AFTER she bought the car with CASH). She pointed out the problems and the sales guy told her to talk to the manager because there was nothing he could do. We follow right behind the salesman (who turns to face the sales manager) where he tells the sales manager my friend's issues, he then said, 'I don't care, where is she?' The salesman looked at him strange because I am right behind the sales manager at this point. The salesman says my friend is outside because she went to bathroom, which I didn't realize due to the OUTRAGEOUS remark the sales manager made. The sales manager stormed off. My friend comes back and I told her the story, after 15 minutes, the sales manager comes over and doesn't greet us, just asks about the xxxx car mats. My friend demanded that he fix the other issues. He didn't hold the door open for us just walked out and said 'What are you talking about?' She shows him both issues and at first acts like they are nothing, that he can barely see them, which was the most condescending gesture I have ever seen with my own two eyes. She then demanded he fix them, in which he told her all used cars have scratches, dents and issues. She started getting really mad, so I said, 'The issue here is, she paid for this car with $33,000 CASH, couldn't...' The salesman interrupts me and says I have customers who pay cash. In which I responded, well I know plenty of wealthy people and they don't. He then continues by saying to her, "I gave you car mats for free!' I said, 'She's not happy and she's your customer, shouldn't you...' Interrupts me again by saying, 'You're not my customer, I don't care what you think!' I told him, 'Stop interrupting me and I'll never buy car from Infiniti' He then started telling my friend that he will have someone take care of it now. I then asked him 'Where are the women sales people, because I haven't seen ONE YET!' He stormed off again. The salesman with the car mats took the car back to service to buff and fix the issues. After all the customers left, the salesman brought the car back and it looked just the same. He left the window down and it was raining and blatantly repeated, 'There's nothing else we are going to do' My friend continued to argue and I told her to move on and NEVER BUY AN INFINITI AGAIN, especially when you have $33,000 CASH. I've never been so insulted in my entire life and it wasn't even my problem. I was there for my friend and he treated me like I was a nothing and a nobody. I will make sure to tell everyone and anyone about how disrespectful these people were to my friend and I. Definitely will be posting all over the internet until these people set it right for my friend.

Returning customer at Infiniti of Columbus. Moved back to Columbus from New York City and needed a car. Worked with this dealership a few years ago on a G37 and didn't hesitate to contact him to see what deals were available this time. Everyone here is extremely helpful and they gave me an unbeatable package on a new Q50. After shopping around dealerships in NYC and Ohio, I decided to come back to Radu Antal and Infiniti of Columbus. Honest and always a pleasure to deal with. Look for Radu. Highly recommended.

I recently bought my second Infiniti, both purchased with the help of Steve Graham. Steve is the kind of person with whom i like to do business. Cut to the chase and not overbearing or offensive. I brought my other Infiniti in, traded it for a newer model and was out the door in a few hours. My personality does not usually mesh well with that of people in the car industry. I know what I like and want, and I know what I am willing to pay for it. Steve knows that too, so the process is always pleasant. I would recommend that you visit Infiniti and ask for Steve if you are looking for a car, new or used. He even bought me breakfast, and I kept his change. And he is not getting it back.

I'm delighted with my G37XS and very grateful for the great treatment we got from Andy, his Sales Team,Marc, and the Service Dept. This is the 7th Infiniti my wife and I have purchased in the past 10 years. While it's true that we love the Infiniti brand, it has more to do with your great team of people. Thanks much, Al

I went to purchase a used BMW X5 from this dealership based on their reputation. As a luxury brand dealer, I felt comfortable to get the best service. Initially, the service was exceptional and the individual I worked with was great, was concerned with what I wanted and getting me the deal I wanted. When I took ownership of the car, I noticed that an item (cargo shade) that was listed on the sticker and on the Cars.com listing was not in the vehicle. I contacted the dealership and was told it was sold "as is". When I expressed that it was not advertised as such, they didn't even respond. If you want to purchase a new Infinity, this is probably a good place to go. If you're buying a used vehicle, make sure you do an inspection as they do not pride themselves on that.

I had a good experience at this dealership. I setup and appointment online, and the car was ready for me when I arrived. I was able to take it for a spin, without the salesman which was important to me. I drove an '11 Infiniti G25X which was in great shape but a few minor interior items were worn and the paint was pealing on the console box. I told them about that, and they looked at, and when I agreed to purchase it, they went ahead and repaired everything - covered it under the car's warranty. I felt taken care of, and when those replacements were taking too long, they offered a loaner car that day which allowed me to take my daughter home. They called me back within an hour to pick it up. All in all, a good experience.

I was very displeased with Infiniti of Columbus. This is going to be a long review however you should READ BEFORE YOU SHOP HERE. I bought a used 09 Volkswagen Jetta from them a few months ago. I test drove the car in the rain and liked everything about the car. I asked if it had a keyless entry remote and an owners manual and they stated that it did and were inside in a closet in the building. They let me use the valet key for the test drive and the owners manual was not inside the glove box...so I trusted them that they were telling the truth. I went home and sat on the decision and them made an offer two days later. After I sent an offer they kept calling me asking if I would pay more and I said "No, I want to stay under this price, take it or leave it." Finally they accepted my offer after calling me 4 times. I signed the paper work and was ready to get the keys and title and asked them if I could have the remote and owner's manual. They stated they did not have either. I was not happy but said okay, that is fine I will just buy them offline. I then went out to the car and drove home. I noticed on the windshield it was SCRATCHED all across the shield from the windshield wipers. I understand that I bought the car as is, but I never saw it during the test drive because it was pouring rain the entire time and I thought it was from bugs being smeared on my drive home. I NEVER thought a dealer would sell a car like this. Well I decided to buy a new windshield because I knew they would not fix it since I bought it AS IS. It gets worse.....One of the tires had a plug in NO JOKE the wall of the tire. You are NEVER to put a plug in the wall of a tire because it can blow out! So I had to purchase a new tire. Which good thing I did because the previous owner drove on a flat for a long time and ruined the belts in the tire. Then to top it all off I now have an oil leak. When they received the car they changed the oil and never tightened the filter up enough apparently and I thought that was the issue so I changed the oil and filter just to be certain it was okay. Well it appears that the filter housing has a crack in it. The car is only a 2009 and I have had it since December spent $550 dollars on and it is only April. These problems are not Volkswagens fault but Infiniti of Columbus, they should have fixed the problems before it ever was placed on the used lot. I suggest you just take your business elsewhere, they are liars, scammers, and not easy to work with. I could go on and on. BE SMART & SHOP ELSE WHERE!

I was very displeased with Infiniti of Columbus. This is going to be a long review however you should READ BEFORE YOU SHOP HERE. I bought a used 09 Volkswagen Jetta from them a few months ago. I test drove the car in the rain and liked everything about the car. I asked if it had a keyless entry remote and an owners manual and they stated that it did and were inside in a closet in the building. They let me use the valet key for the test drive and the owners manual was not inside the glove box...so I trusted them that they were telling the truth. I went home and sat on the decision and them made an offer two days later. After I sent an offer they kept calling me asking if I would pay more and I said "No, I want to stay under this price, take it or leave it." Finally they accepted my offer after calling me 4 times. I signed the paper work and was ready to get the keys and title and asked them if I could have the remote and owner's manual. They stated they did not have either. I was not happy but said okay, that is fine I will just buy them offline. I then went out to the car and drove home. I noticed on the windshield it was SCRATCHED all across the shield from the windshield wipers. I understand that I bought the car as is, but I never saw it during the test drive because it was pouring rain the entire time and I thought it was from bugs being smeared on my drive home. I NEVER thought a dealer would sell a car like this. Well I decided to buy a new windshield because I knew they would not fix it since I bought it AS IS. It gets worse.....One of the tires had a plug in NO JOKE the wall of the tire. You are NEVER to put a plug in the wall of a tire because it can blow out! So I had to purchase a new tire. Which good thing I did because the previous owner drove on a flat for a long time and ruined the belts in the tire. Then to top it all off I now have an oil leak. When they received the car they changed the oil and never tightened the filter up enough apparently and I thought that was the issue so I changed the oil and filter just to be certain it was okay. Well it appears that the filter housing has a crack in it. The car is only a 2009 and I have had it since December spent $550 dollars on and it is only April. These problems are not Volkswagens fault but Infiniti of Columbus, they should have fixed the problems before it ever was placed on the used lot. I suggest you just take your business elsewhere, they are liars, scammers, and not easy to work with. I could go on and on. BE SMART & SHOP ELSE WHERE!

I recently purchase a car from Infiniti of Columbus and I was really impressed with the overall experience. The sales team was excellent and the process was painless. My sales agent had multiple cars waiting for me to test drive and was very patient with my buying decision.

I bought a used car from this dealer and can gladly say that this was the best buying experience I ever had. I found the car on cars.com and contacted the dealer. I was referred to the salesman Josh. Josh was very polite and answered all my questions very patiently. Most of the dealing was done over the phone. Unlike other dealers where they are very aggressive and try to pressure you, here I never felt any pressure.