Perrysburg Automall

Worst car buying experience ever. I was hoping this would let me post pictures as I have evidence of everything I'm about to write. I bought my new to me van from the used car department October 2019. It's a 2011 Chrysler Town & Country Touring. I bought the wheel & tire protection as well as the oil change package with it. The listing stated new brakes & tires which was one of the reasons I was sold. As a single mom, fantastic, less to worry about going forward! The car fax they gave me even showed in July 2019 they replaced all 4 rotors & front pads. I never once thought to question if they were in fact new brakes & rotors that were put on. Well needless to say there was squealing almost immediatly from the brakes. I called them & was told, no they're fine. It's super common with new brakes to squeal as they're breaking in. When I took it in for an oil change in January 2020 I mentioned it again. They told me there was nothing wrong. They were at an 8/10. I could not convince them anything was wrong. Fast forward to July 2020 and it still was just terrible. I was almost due for another oil change as it was supposed to be 7/20 according to my sticker as I was still under the mileage since Covid I'd only been driving to/from work & the store really. I had a mechanic friend look at them and he informed me there were gouges in my rotors and no pad left. That there was no way new brand new ones were put on nor was it possible for them to wear from an 8 that bad that quickly. I called up Perrysburg auto mall only to be rudely treated. They finally agreed to take a look at them. I dropped off my van only to receive a call back stating I needed all new brakes & rotors all the way around & for them to quote me over $800. I staggered at that. How can they possibly be trying to charge me for that? It was supposed to be all new when I bought it from them under 9 months previously & had questioned it since I bought it only for them to shrug it off. I asked to speak to someone higher. I was angry. After being given the run around I was finally offered that they would do it for $400, that was the best they could do. They're mechanic also informed me there was no warranty on the parts because they were in fact not brand new but practically new as he said it. I declined & went to pick up my van. My mechanic friend upon me showing him all my paperwork offered to help me. He got me all 4 new rotors & pads with lifetime warranties for $225. Needless to say I never wanted Perrysburg Auto Mall touching any vehicle of mine. They duped me & ripped me off with the worst customer service I've ever experienced. I went down & cancelled the maintenance & road hazard plans with them. They only gave me some of the money back even though I'd only used one oil change. But at that point I just wanted out, so it is what it is. I will never go there for another vehicle purchase & I've been warning every one. Seriously made me think of the dad in Matilda. Doesn't matter what family you put in danger so long as you make a sale!

Dealing with the salesperson, Ryan, was great. He was very courteous and responsive via text - sent a ton of great photos and videos detailing the truck. We spoke by phone on price and discussed shipping; I followed up by asking for a bill of sale to complete the purchase. When I received the bill of sale the next day, the price had increased by ~$2000 - with no justification or rationale given. It’s these kind of moves by used car dealers that will ensure platforms like Carvana or Vroom, or honest-price dealers such as CarMax will run them out of business. For the sake of all of us, I’m hoping it happens sooner rather than later.

Nick made buying a new car such an easy and quick process! We’ve been doing business there for years! Definitely would refer people there again and again!

Awesome experience working with Nick Ort Jr. Great communication, answered all my questions, zero pressure sales person, everything went smoothly. Eric explained all the features of my new Terrain and he was awesome too.

Matt made it so easy to stay safe during this pandemic both while test driving and purchasing. It was all so easy, except avoiding the Buckeyes on the way down from Michigan! Lol. Thank you Matt!!!

Great experience! (again)!! Nick was knowledgeable and professional. Hooked us up with a great deal. The car needed a repair and it was done quickly.

Matthew Ovens did an outstanding job from first contact to final paperwork! He was responsive and very friendly throughout the entire process! Every question and concern was handled with urgency and care! I felt like I purchased my vehicle from a good friend! Thank you Matthew for your professionalism!!

As car buyers with little-to-no dealership experience, we were relieved to have someone helping us who was genuinely kind, friendly, and helped us with absolutely no pressure to buy. We left the dealership feeling good about our purchase, as well as the interactions, and the fact that we were supporting a business and salesperson that we liked, and weren't settling for. Thanks again, Matthew Ovens, for all of your help! You helped us feel at ease during the entire process.

Enjoyed the no pressure sales approach that Matthew showed. He was very thorough and completely helpful. Because of him I will tell friends and family where they should look for their new or used automotive needs. Thank you Matthew.

Mathew was absolutely great. I got a great car and I can’t thank him enough for his business and cooperation. He was honest, open with every question we asked, and even established a great friendship with Mathew during and after the process!