Reviews
I had excellent, friendly, thorough, and patient answers
I had excellent, friendly, thorough, and patient answers to my questions from my car salesman, management and finance department. I highly recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful feedback! We're thrilled to hear that your experience with our sales, management, and finance teams was excellent. Providing friendly, thorough, and patient service is what we strive for, and it means a lot to know we delivered that for you. Your recommendation truly means the world to us—we’re grateful for your support and look forward to helping you again in the future! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership
When an issue came up with my vehicle purchase, Brandon
When an issue came up with my vehicle purchase, Brandon Lohmeyer stepped in and quickly resolved the matter to make sure we had an excellent buying experience. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re so glad Brandon Lohmeyer was able to step in and resolve the issue quickly—that commitment to customer satisfaction is something we take pride in. We're happy to hear that your overall buying experience was a great one. Thank you again for your trust and support! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
This was the third time I brought my truck in for a check
This was the third time I brought my truck in for a check engine light related to the exhaust and they finally did something about it - replaced a leaking DEF injector. The first two times they couldn't find anything wrong or didn't spend the time to try. At least it was covered under the powertrain warranty. Communication about what they checked and progress could be improved. The text feature is nice but they don't always reply.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. While we’re glad the issue with your DEF injector was ultimately resolved and covered under your powertrain warranty, we truly regret that it took multiple visits to get there. We understand how frustrating it can be to deal with a recurring check engine light — especially when answers aren’t clear right away. It’s also clear that our communication throughout the process could have been much better, and that’s something we take seriously. The text feature is meant to make things more convenient, and we’ll be addressing the inconsistency you experienced with our team. We genuinely appreciate your patience and your feedback — it helps us improve. If there’s anything more we can do to support you going forward, please don’t hesitate to reach out. rort@pbautomall.com Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice Best Dealership
Very professional.
Very professional. My son and daughter both thought the salesman was great and they are considering buying their next cars from this dealership. Thanks for all your help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We’re thrilled to hear that you and your family had such a positive experience with our team. It means a lot to us that your son and daughter are considering returning for their next vehicles—we’d be honored to help when the time comes. Thanks again for your trust and support! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
Efficient service on car, processed right away.
Efficient service on car, processed right away. This survey wants 15 words. Interesting requirement for survey
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We’re glad to hear your service was quick and efficient from start to finish. We appreciate you taking the time—15-word survey requirement and all! Looking forward to seeing you next time. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
Service was prompt.
Service was prompt. I was informed that there was a little delay due to staffing however I was taken care of within an appropriate time frame.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad to hear your service was prompt and that our team kept you informed along the way. We appreciate your patience and understanding regarding the slight staffing delay, and we’re happy we could take care of you in a timely manner. We look forward to serving you again soon! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
Appointment time was kept and service was completed in a
Appointment time was kept and service was completed in a timely manner. My service advisor, Nate, was personable and efficient
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review! We're glad to hear your appointment went smoothly and that Nate provided personable and efficient service—that’s exactly the experience we aim for. We truly appreciate the 4-star rating and will keep working hard to earn that 5th star on your next visit. If there’s anything more we can do, please don’t hesitate to let us know! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership
The service department was so friendly and knowledgeable.
The service department was so friendly and knowledgeable. They answered all my questions and made sure there was nothing else I needed done to my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We're thrilled to hear that our service team made you feel well taken care of and fully informed throughout your visit. Providing friendly, knowledgeable support is what we strive for every day. We truly appreciate your trust in us and look forward to helping you again in the future! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
I had a great experience from the time I walked in to the
I had a great experience from the time I walked in to the time we picked up our car. Jeff (Trobaugh) was GREAT. The car was for my daughter and Jeff went through everything on the car with her to made sure she was fully understanding on how everything worked.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review! We’re thrilled to hear you had a great experience from start to finish. Jeff Trobaugh is truly dedicated to making sure every customer feels comfortable and confident—especially when it's a big moment like buying a car for your daughter. We’ll be sure to pass along your kind words to him. Enjoy the new vehicle, and please don’t hesitate to reach out if you ever need anything! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
I had a very good experience dealing with Jeff Trobaugh
I had a very good experience dealing with Jeff Trobaugh when purchasing my car. I was especially happy with the effort he made in getting me all my available discounts.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback! We're glad to hear you had a positive experience working with Jeff Trobaugh—he truly goes the extra mile for our customers. It's great to know he was able to help you take advantage of all available discounts and make the process smooth and rewarding. We appreciate your business and hope you enjoy every mile in your new vehicle! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer