Reviews
I took my Cadillac in for routine oil change and tire
I took my Cadillac in for routine oil change and tire rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, no Stabiltrak, no cruise control, which I pointed out to them by returning to service dept after driving 1 mile down the road. I was rescheduled for 4/28 to address this problem. Service declined to take any responsibility for the issue, even though it happened under their watch. It checked out fine when I arrived on 4/24 and all the yellow lights and warning bells were there when I took repossession. I had to spend $590 more to get it fixed. I now have a very real trust issue with this dealership and will no longer be using them for my Cadillac or Silverado. All employees were kind, but would not acknowledge ownership of resulting problems. Marsha Beaverson
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (419) 874-4331 when you have a chance. Thank you, and we look forward to hearing from you.
I didn’t deal with Ryan.
I didn’t deal with Ryan. I dealt with Madelyn Rankins. She was great. She answered all of my questions and gave me my space when I needed it. Definitely 5 stars, If not more.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! We hope you have a great day!
Easy, informative, polite and customer focused.
Easy, informative, polite and customer focused. Will return for future maintenance. Need better waiting in lobby experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cronin Buick GMC of Perrysburg and we hope to see you again soon!
One of the best car purchasing experiences in my life.
One of the best car purchasing experiences in my life. Got exactly what I wanted (WV Jetta Sport, Monument Gray) at a fair price. The gas mileage is unbelievable, consistently 50+ highway. Awesome car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
The part replacement was done perfectly and finished
The part replacement was done perfectly and finished ahead of schedule. Communication from the service personnel was excellent and all were friendly and professional. Am still very impressed with this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
I appreciated Jessica help, and having the answers to my
I appreciated Jessica help, and having the answers to my questions. Would work thru her again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a great experience and Matt was very helpful and
I had a great experience and Matt was very helpful and wonderful to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us! Thank you for choosing Cronin Buick GMC of Perrysburg and we hope to see you again.
Very happy with Cronin GMC and Jessica H.
Very happy with Cronin GMC and Jessica H. taking very good care of my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Great service.
Great service. VW service was running on time and had the parts in stock. Car was fixed in 2hrs. Greatly appreciated!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wilfred, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Excellent services And fast wait!
Excellent services And fast wait! Volvo is ready for new adventures now! Your team was fantastic!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cronin Buick GMC of Perrysburg and we hope to see you again soon!