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Ed Howard Lincoln

(241 reviews)

Reviews

(241 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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customer

2015 Lincoln MKZ. In for Ford Service Recall; Campaign. Very little wait for a complete chek-up with completion of campaign. Gave me time to visit with sales manager and my sales person and have a few questions answered. All to my satisfaction. Will continue to have all service work performed at this dealership. They are a good team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service/Parts/Diagnostics

Excellent service all around. Attentive employees. "Listen"well and problems solve on the spot. Loaner car same as mine which is a big plus. No hassle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Great service. Was greeted by Jim, who sold me the car, when I got there. That was really nice. Everyone was wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent servicxe and problem solving

Your service advisor, Lanora, was very helpful in explaining a problem I had with the memory function settings and having the day light running lights programmed. She takes time with the customer to be sure they are satisfied with the services rendered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fantastic

Brought our MKZ in for a recall - was in and out in 20 minutes work finished. It's all good as usual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A Pleasure to Do Business

I purchased a new 2013 Lincoln MKX inn2013. I have found your service department very cooperative and their work results trouble-free. Service personnel have been friendly and anxious to please.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ed Howard is the best!

I couldn't ask for more from a service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Services

The service dept is excellent . They are friendly and helpful. I recommend them for all your service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent experience at Ed Howard Lincoln

Staff very affable and willing to assist! We have never experienced any issues with the repair service on our Lincolns. Showroom quite attractive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Repair Warranty

Service and warranty repair. Great service. Staff very helpful. Best experience yet at a dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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