Reviews
customer
2015 Lincoln MKZ. In for Ford Service Recall; Campaign. Very little wait for a complete chek-up with completion of campaign. Gave me time to visit with sales manager and my sales person and have a few questions answered. All to my satisfaction. Will continue to have all service work performed at this dealership. They are a good team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service/Parts/Diagnostics
Excellent service all around. Attentive employees. "Listen"well and problems solve on the spot. Loaner car same as mine which is a big plus. No hassle service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change
Great service. Was greeted by Jim, who sold me the car, when I got there. That was really nice. Everyone was wonderful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent servicxe and problem solving
Your service advisor, Lanora, was very helpful in explaining a problem I had with the memory function settings and having the day light running lights programmed. She takes time with the customer to be sure they are satisfied with the services rendered.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic
Brought our MKZ in for a recall - was in and out in 20 minutes work finished. It's all good as usual.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A Pleasure to Do Business
I purchased a new 2013 Lincoln MKX inn2013. I have found your service department very cooperative and their work results trouble-free. Service personnel have been friendly and anxious to please.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ed Howard is the best!
I couldn't ask for more from a service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Services
The service dept is excellent . They are friendly and helpful. I recommend them for all your service needs.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent experience at Ed Howard Lincoln
Staff very affable and willing to assist! We have never experienced any issues with the repair service on our Lincolns. Showroom quite attractive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Repair Warranty
Service and warranty repair. Great service. Staff very helpful. Best experience yet at a dealer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase