Reviews
Regular maintenance
Everyone is friendly and helpful. Free ride to my house and back was great. Nice that they have masks, would be even better if the staff would wear them.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
The whole process was quick and easy from start to...
The whole process was quick and easy from start to finish. Coming from out-of-town and on a tight schedule; the vehicle was ready when I arrived and the signing process was was done in no time. Less than an hour from start to finish. Good job Tommie Vaughn Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
rgregmason@earthlink.net
I made an early reservation for an appointment they got me in and out in an hour and a 1/2 in did the inspection, tremendously better than the first two times I visited I swear I would never come back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ole Bobby knows how to reel a customer in. Got me in and...
Ole Bobby knows how to reel a customer in. Got me in and out with my truck serviced with a next day turn around. xxxxxxto the superb service department for getting the job done ASAP. I would recommend this place highly 10/10. Worked with getting my truck up to par with my budget. Great job guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Technical Work OK - So Far - Cleaning & Sanitizing - Zero
On return and my short drive home it appears technical work performed and completed addressed the problem I was having with an occasional mis-fire of the engine. When so many dealers (e.g. Mercedes, BMW, Hyundai, Chevrolet) are advertising the lengths they are going to, to clean and sanitize your vehicle after being serviced, Tommie Vaughn gets a bit zero in that respect as it was apparent they did nothing in that respect of the car on completing the service and returning it to me.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Took a little too long just for an oil change. Over an...
Took a little too long just for an oil change. Over an hour is too long. 45min would have been perfect. Otherwise great service. Free with ford pass.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tommie Vaughn
Great experience at Tommie Vaughn! Mike, Lauren and Apple were awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jason, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
My recent experience was a little disappointing, most of...
My recent experience was a little disappointing, most of the time I have no issues. Frankly, Brenda was rude on my engagements with her. I spent $2,300 on a new evaporator core and the memory to my remote key was lost, I had to drive home 45 miles round trip to get extra key to prove it to them with no concessions. I was a little surprised, I also got no loaner car, had to rent a car for 3 days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
It was awesome.
Mike Gallagher took really good care of me. He let me look at anything i wanted to and answered all my questions. I look forward to sending my car to the service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome
Tommie Vaughn made my buying process so quick and easy and really worked with me to get the best deal. Best dealership experience I’ve ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ramona, we understand that shopping for a car can be a difficult and stressful process, so it's great to hear your buying experience was so easy! We hope you have an amazing day, and enjoy your new car!