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Tommie Vaughn Ford

(989 reviews)
Visit Tommie Vaughn Ford
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 6:00am–6:00pm
Tuesday 8:30am–7:00pm 6:00am–6:00pm
Wednesday 8:30am–7:00pm 6:00am–6:00pm
Thursday 8:30am–7:00pm 6:00am–6:00pm
Friday 8:30am–7:00pm 6:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (832) 871-4760 (832) 871-4760
Used (713) 893-4280 (713) 893-4280
Service (832) 871-4616 (832) 871-4616

Reviews

(989 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Dealership

Jose Lima in sales and Carlos in finance were both very helpful, knowledgeable, friendly and willing to work with me to make sure I got the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gregory, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

Lauren was very friendly and helpful finding the truck...

Lauren was very friendly and helpful finding the truck for my needs. David in finance was great to work with.would highly recommend Tommie Vaughn Ford for your next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Efficient friendly service

2011 Explorer going on a long trip. Wanted to have car ready. Needed a new passenger mirror. Friendly Repair coordinator. Split repair time to minimize time in service center. Showed how tow and camber were off. Fixed everything. Ready for trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Perfect Car Buying Experience

I am in sales myself and I really appreciate someone so GENUINE as Lauren Evans at Tommie Vaughn Ford. Knowledge + Integrity + the Right Amount of Intensity go along way. Everything was so relaxed and went so smoothly. I emailed LAUREN from their website with my interest in a 2020 Ford Explorer ST. She responded with an email. Then by text, we conversed about my specific areas of concern over several days. I told her I would be in on Tuesday around noon. I was running very late and she said no problem but to text her when I was in route so she could make sure she was not eating lunch and would be available. At my request, Lauren provided information on available financing and rebates and based on my specific desires, she made certain recommendations that I appreciated. After, I bought my car, I made 2 trips back to the dealership with some stupid operational questions such as "I remember you explaining how to use the lane watching system and the various drive modes but can you go over them again?" There are many Ford dealers but I will definitely return to TV Ford for my future new cars and and highly recommend anyone buying a Ford to do so also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

QUALITY WORK

Even though I do not own a Ford they always do good work on my Suburban

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Melissa, thank you for your kind review; we are happy to pass along your comments to the team here at Tommie Vaughn Motors, Inc.! We hope to be of service to you again. Take care!

Stellar Customer Service

Tommie Vaughan out did themselves in every category! Price, value, timely communication on and on.................... Megan Acosta was fantastic. Finance person (Andrea Watson) was concise and to the point. The estimates I was given vs. the actual numbers were spot on. We will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service and Previous Purchase

Outstanding Service! The last four years dealing with Tommie Vaughn Ford has been a pleasure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Noemi, your satisfaction means a lot to us, and we truly appreciate you choosing Tommie Vaughn Motors, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance with anything!

Burtonco@hotmail.com

Service representatives was prompt and courteous. She also made you feel welcome, glad you were there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

John, thank you for your wonderful response to the quality of service our staff provides! We hope to be of service to you again! Take care!

Great experience overall. Salesman was not pushy.... but...

Great experience overall. Salesman was not pushy.... but very helpful. Easy to work with. Shane went above and beyond to make sure things were good for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Jennifer

I was seriously doubting whether or not to buy another Ford vehicle, but everyone at Tommie Vaughn made the decision easy and it was a stress free experience. Everyone we dealt with was very welcoming and nice and made sure we were comfortable.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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