Reviews
Great Dealership
Jose Lima in sales and Carlos in finance were both very helpful, knowledgeable, friendly and willing to work with me to make sure I got the best deal possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gregory, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Lauren was very friendly and helpful finding the truck...
Lauren was very friendly and helpful finding the truck for my needs. David in finance was great to work with.would highly recommend Tommie Vaughn Ford for your next purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Efficient friendly service
2011 Explorer going on a long trip. Wanted to have car ready. Needed a new passenger mirror. Friendly Repair coordinator. Split repair time to minimize time in service center. Showed how tow and camber were off. Fixed everything. Ready for trip.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Perfect Car Buying Experience
I am in sales myself and I really appreciate someone so GENUINE as Lauren Evans at Tommie Vaughn Ford. Knowledge + Integrity + the Right Amount of Intensity go along way. Everything was so relaxed and went so smoothly. I emailed LAUREN from their website with my interest in a 2020 Ford Explorer ST. She responded with an email. Then by text, we conversed about my specific areas of concern over several days. I told her I would be in on Tuesday around noon. I was running very late and she said no problem but to text her when I was in route so she could make sure she was not eating lunch and would be available. At my request, Lauren provided information on available financing and rebates and based on my specific desires, she made certain recommendations that I appreciated. After, I bought my car, I made 2 trips back to the dealership with some stupid operational questions such as "I remember you explaining how to use the lane watching system and the various drive modes but can you go over them again?" There are many Ford dealers but I will definitely return to TV Ford for my future new cars and and highly recommend anyone buying a Ford to do so also.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
QUALITY WORK
Even though I do not own a Ford they always do good work on my Suburban
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melissa, thank you for your kind review; we are happy to pass along your comments to the team here at Tommie Vaughn Motors, Inc.! We hope to be of service to you again. Take care!
Stellar Customer Service
Tommie Vaughan out did themselves in every category! Price, value, timely communication on and on.................... Megan Acosta was fantastic. Finance person (Andrea Watson) was concise and to the point. The estimates I was given vs. the actual numbers were spot on. We will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service and Previous Purchase
Outstanding Service! The last four years dealing with Tommie Vaughn Ford has been a pleasure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Noemi, your satisfaction means a lot to us, and we truly appreciate you choosing Tommie Vaughn Motors, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance with anything!
Burtonco@hotmail.com
Service representatives was prompt and courteous. She also made you feel welcome, glad you were there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for your wonderful response to the quality of service our staff provides! We hope to be of service to you again! Take care!
Great experience overall. Salesman was not pushy.... but...
Great experience overall. Salesman was not pushy.... but very helpful. Easy to work with. Shane went above and beyond to make sure things were good for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jennifer
I was seriously doubting whether or not to buy another Ford vehicle, but everyone at Tommie Vaughn made the decision easy and it was a stress free experience. Everyone we dealt with was very welcoming and nice and made sure we were comfortable.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase