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Tommie Vaughn Ford

(989 reviews)
Visit Tommie Vaughn Ford
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 6:00am–6:00pm
Tuesday 8:30am–7:00pm 6:00am–6:00pm
Wednesday 8:30am–7:00pm 6:00am–6:00pm
Thursday 8:30am–7:00pm 6:00am–6:00pm
Friday 8:30am–7:00pm 6:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (832) 871-4760 (832) 871-4760
Used (713) 893-4280 (713) 893-4280
Service (832) 871-4616 (832) 871-4616

Reviews

(989 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Customer Service

I received first rate service from Tommie Vaughn Ford when I brought my vehicle in for replacement of my water pump and coolant leak. My F150 Platinum only had 61000 miles and the repair was covered under my Master Tech agreement I purchased from the dealership two years ago. I then bought a Ford Escape from Tommie Vaughn the following week for my son. Definitely recommend Tommie Vaughn Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service

I received great service from the staff at Tommie Vaughn Ford. Thank you for sorting the problem with the AC on my Ford Transit Connect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Explorer

The best customer service in my experience. The dealership is organized and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Dealer response

Hi Susan, thank you for your wonderful response to the quality of service our Staff provides! Safe travels!

It was a horrible experience. I was lied to about service...

It was a horrible experience. I was lied to about service I paid for but never received. I reported and received no response or respect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

This was my first time buying a car and it was a little...

This was my first time buying a car and it was a little stressful but the guys over at Tommie Vaughn made it so smooth that I will never go any where else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great place

I go there for all of my service need and maintenance, they are fast and very professional. I haven't found a place to beat their price on tires either.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly and helpful went above and beyond to help...

Very friendly and helpful went above and beyond to help me got me in fast and did a amazing job super clean dealership and amazing service KC was very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have now purchased numerous vehicles at Tommie Vaughn...

I have now purchased numerous vehicles at Tommie Vaughn Ford going back 20 years all with the same salesman- David Bagby. He is the best in the business, easy to talk to, personable and doesn’t give you any runaround. It’s the smoothest and most stress free truck buying experience. The dealership itself is great also. Tommie Vaughn is smaller than other Ford dealerships but have always plenty to choose from and you feel like they value your business. I wouldn’t buy a truck elsewhere period. 4 F150s and 3 F250s later I couldn’t be happier with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

His a very nice guy and helpful with all the questions, I...

His a very nice guy and helpful with all the questions, I had to ask him. Highly recommended! *Excellent Service *professional *Great Communicator & Team Technicians *Fast Service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A/C works again

As always, TVF did a great job. Did work in a reasonable amount of time at a reasonable price. answered my questions without any BS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.