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Tommie Vaughn Ford

(989 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–7:00pm 6:00am–6:00pm
Tuesday 8:30am–7:00pm 6:00am–6:00pm
Wednesday 8:30am–7:00pm 6:00am–6:00pm
Thursday 8:30am–7:00pm 6:00am–6:00pm
Friday 8:30am–7:00pm 6:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (832) 871-4760 (832) 871-4760
Used (713) 893-4280 (713) 893-4280
Service (832) 871-4616 (832) 871-4616

Reviews

(989 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great dealership

Looked extensively for the Ford Edge I wanted. Tommie Vaughn worked with me to give me the best deal I could find. No hassle. Traded in my 20 year old expedition! Best car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Berry

I came there to get My SUV checked out they done a good on tell Me what's wrong with it and now I will bring it back to get it fixed

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Oil Change

Quick service I do not know what else to say except that is was awfully quick service. I am not inclined to offer to answer a survey again when you make the customer type a certain number of letters. Ridiculous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

Very helpful and quick. Also shuttled me to my office. All very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jack, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Recall on Ford Escape

Tommie Vaughn did a fine job handling the recall of my Ford Escape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Could not be more pleased with our experience buying a...

Could not be more pleased with our experience buying a truck from them. Very helpful people who went out of their way to meet our needs. I have already recommended them to my friends and family, and will definitely purchase from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tommie Vaughn ford

I have purchased several vehicles from Tommie Vaughn ford and have sent all my friends there also. Christy Vay my salesperson is incredible to work with. Give her a raise!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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NO PROBLEMS

Very happy with the service I received. Promised an amount of wait time and that is how long I waited. Able to complete my job in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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As always Tommie Vaughn Ford excels in customer service

This about the 5 or 6 vehicle I have purchased from TV and there is are reasons......good experience, efficient, eye to detail, prompt delivery. In general, they just "take care" of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Customer Service Provided!!

This area has a spectacular family-owned dealership! Never have I known that when I arrived at Tommie Vaughn with the big sign coming down pass 11th street, Shane Sullivan hooked with me up with several cars to test drive. I loved the service that he provided me, which is a different experience versus another salesperson. Shane told me about the history of the store and the ways I can get an affordable oil change + tire rotation. There are incentives when coming to this dealer, which they also have a quick service lane. It depends on the timing of when you arrive for service, but it should take no more to 30 minutes to an hour depending on how long the line is to get your car serviced. I recommend getting your vehicle serviced at this dealer instead of anywhere else. Other places are a rip off! Come to Tommie Vaugh Ford, and you'll see for yourself. Also, fun fact: Tommie Vaughn went to Texas A&M University, which most of the technicians are highly trained with a degree in mechanical parts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.