Tommie Vaughn Ford

When we contacted the dealership on Monday after having started looking at another dealer on Saturday and could not get them to answer us on Monday, we were assigned to Lauren Evans. We knew that at the end of the year there were rebates on the 2019s. We had researched them on Sunday online. So we knew what vehicle, we knew a price from the other dealership, and we knew what we thought were "all" the rebates available. Lauren worked with us and found us even more. We worked it all out by text and email, so when I walked in, we were ready to sign documents. And, there was an additional rebate that was added from our last text to when I signed, so the vehicle was $750 lower than I thought I would be paying. They were not hard-pressuring post agreement to add additional "bells and whistles". I would contact Lauren again if I am in the market looking. THANKS TV FORD!!!

Had a couple of recalls, and was out in a couple of hours.

After spending hours finding a new F-150 and negotiating a deal with Mike in sales, I initialed a deal and filled out the credit report. My son was hungry and needed to eat so I quickly grabbed a bite to eat and came back 10 minutes later and was told my vehicle was sold to someone else by the manager Micky. No apology just a "pick out another vehicle". I thought it was a bad joke, I left and figured I would be called and told how sorry they were about the mistake but no. After 2 days of nothing I sent an email to the owner/gm Kirby Janke and received a phone call from GSM Mike Colvin who after saying sorry basically told me I was at fault because I had looked at so many trucks. Didn't apologize for his management team and made an excuse. He said I could get the same truck I did not want from my time at dealership for $700.00 off . He did not ask me what I wanted and was only looking to "car dealership " me. I wrote another email to the owner and heard nothing. Stay away from this place! They had an opportunity to wow a guest and failed. It shows how this place feels about customers and how they will treat you.

Went to look at new Explorer, I had been looking at new Explorers on website and found one I liked. Went dealership the Explorer to still available. Drove the Explorer and liked it, had everything I was looking for. Worked out a deal with Don Stokes, who was very helpful and knowledgeable about the Explorer.

Very happy with the sales person, they have always been very helpful

Very friendly people and they kept me informed of the progress that was being made.

Salesman Peter is a great guy. The financial guy do not trust him at all. Was not honest about us financing our truck causing us to pay $100 more a month.

Tommie Vaughn had the exact vehicle I wanted. They gave me a fair value for my trade and a fair price on the new Expedition. A very pleasant and stress free buying experience.

Tommie Vaughn personnel and service department technicians always take excellent care of our vehicle. It is worth driving the extra 20 miles from home to have they service our SUV.

Everyone I have encountered has been kind, courteous, and skilled in what they do! I feel like I am in good hands at Tommie Vaughn Ford.