Reviews
2014 Kia Sorento EX
Darrell Knight was truly an outstanding use car salesman . He was not pushy, Mr. Knight gave my spouse and I time to think and talk about the deal. The deal went smooth, we both agree on a reasonable price. Again, Hats off to Mr. Knight and the management team at Tommie Vaughn Ford. I will try to make my next vehicle purchase from this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast, Easy, Very responsive to my inquiries. Well...
Fast, Easy, Very responsive to my inquiries. Well informed on the vehicle. Fast Service Same day turn around for spray in bedliner. Couldn’t be happier with service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The person who received my car was very unpolite.
I ask her if they could check if my insurance coverage could pay to repair a damage to my car windshield. She answered my in a very unpolite way, that they don't do that. OK, I said, thank you anyway. It looks to me that she is not the one to work with enthusiasm early Mondays.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Service review
Josh Urcuyo, my service representative was and is outstanding. I could not be happier with the service I received
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, we appreciate your feedback of Josh's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!
a good experience
I'm a long-time Tommie Vaughn customer and they always provide good, friendly service and have committed to our Heights neighborhood. This was a good service experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New Battery - early risers
Folks are up early over there. Arrived at 6:50 and left at 7:20. Battery had died on my F-150. Gal at the front desk and the fella that did the battery replacement were friendly and professional. Front desk gal noticed that I'd been chatting with the service tech and let me pay the bill and get on my way. Didn't have to wait for the service rep who was taking care of another customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alan Morrison
Friendly and Timely service, Todd always followed through when he said he would and after having spoken with sales guys at other Ford dealerships, I knew I was with the best one at TV. Streets ahead of the other Ford huys
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vehicle Purchase
Sales and service staff are very knowledgeable and helpful, yet very low key. Vehicle pricing was very fair. Great to have a good dealership convenient to central Houston.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
oil change
Always great to go in and not sit there for hours. Great people working the desk and always friendly and I'm a hard person to please but when I come here, it;s always easy for me especially having PTSD. Thanks Tommie Vaughn Ford for always making it a pleasing experience and for my wife who for the most part takes in the vehicle since I have to work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful service.
The service staff at Tommie Vaughn Ford is very knowledgable, do a complete check on your vehicle when you bring it in for service and make you aware of other maintenance work that is needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair