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Tommie Vaughn Ford

(991 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 6:00am–6:00pm
Tuesday 8:30am–7:00pm 6:00am–6:00pm
Wednesday 8:30am–7:00pm 6:00am–6:00pm
Thursday 8:30am–7:00pm 6:00am–6:00pm
Friday 8:30am–7:00pm 6:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (832) 871-4760 (832) 871-4760
Used (713) 893-4280 (713) 893-4280
Service (832) 871-4616 (832) 871-4616

Reviews

(991 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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oil change

Always great to go in and not sit there for hours. Great people working the desk and always friendly and I'm a hard person to please but when I come here, it;s always easy for me especially having PTSD. Thanks Tommie Vaughn Ford for always making it a pleasing experience and for my wife who for the most part takes in the vehicle since I have to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful service.

The service staff at Tommie Vaughn Ford is very knowledgable, do a complete check on your vehicle when you bring it in for service and make you aware of other maintenance work that is needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

wonderfull

everyone worked to make my experience great i have bought more then 10 ford products for my company and by far this dealership has been the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mr. Weldon Spies

great service great dealership I am a long standing customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy to hear that you had a positive experience with us! We are always willing to help, so feel free to reach out anytime!

Service

Great service each time I go there, and friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very satisfied

My service writer Megan was the best!! I was in a pinch and she even helped delaying her lunch break.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Service Department

I have been dealing with Josh for about two years in the Service Department. He provides great assistance and willing to listen about your concerns on your vehicle. Also the new shuttle service is a great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Experience buying a new Ford truck

Top notch salesmanship . Every T IS CROSSED AN ALL I r dotted. Next Ford will be from Tommy Vaughn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there Bennie, thank you so much for your review! We're glad you enjoyed your experience with us, and we hope to see you again soon. Take care!

Worst car experience EVER!

Had my Ford Explorer serviced here and it was a the worst experience I have ever had with a car dealership. They clearly are not interested in obtaining new customers and are not honest. knowledgeable and have the worst customer service practices. Do yourself a favor and go to another Ford dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Excellent experience

We’ve found a new ford dealership for our fleet needs. We purchased two vehicles this go around. We also received a call from the GM and went into detail about our ford fleet status. We will be replacing approximately 40 vehicles within the next few years and we are very happy with our Decision to use Tommy Vaughn Ford. Thanks all for outstanding customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.