Tommie Vaughn Ford

Repeated disappointments in service. My Explorer must be the lemon. Brought it in for warranty and car was not put back together in afternoon for pickup. Very expensive UBER night with soccer practice for my daughter, etc. Even thought I didn't get any work on my vehicle, BEWARE, they charged a minimum 1 hour diagnostic charge of $145 even if it only took 15 min. OVERPRICED, but I guess I expect that from them. When comparing pricing of my $2000 quote for "services needed" online, all their prices were at the highest end of range. From my experience, the manager (not Randy) needs some training in customer service. The owners need to consider diagnostic times of 15 min. increments. (The lady that took my diagnostic fee was friendly and professional.)

You have to beg for a service rep. They do not come out to meet you., even if they see you standing there. Service takes tok long. They keep your automobile several day's because they do not have enough techs on the property.

I bought a new 2018 Ford Expedition had it a couple of months and the air conditioner went out. Stayed in the shop 5-6 weeks get it back and within 2 days the whole floor was wet with water the air conditioner leaking. The dealership kept it a couple of days said they fixed it and told me they cleaned the carpets YEP you guessed it a BIG Lie. We have been buying from Tommie Vaughn many years because of our salesman but I'm afraid this will be my last Ford. You would think being a loyal customer they would want to keep you. So to say I am disappointed is a understatement. Sad part is if I wouldn't have bought the extra warranty I wouldn't have had a car to drive as they do not give loaners.

We bought a new 2018 expedition. After two weeks the air conditioner stopped working. Come to find out they sold us a vehicle with a know open recall with disclosing the info. After three months in the shop, the vehicle had been taken completely apart and reassembled by incompetent technicians. We pick the vehicle up and within two hours the rear sway bar fell off.. literally. I requested they buy the vehicle back after putting 2000 miles on it. Their offer was $8000 less I paid a few months earlier. I’ve done business with this dealership for over 17 years (12 new vehicle purchase) and will never go back again.

The lady at the check-in and check-out desk is always so courteous and friendly. A pleasure to work with, and always very prompt.

They will match any other dealership or lower their prices. The service dept. to get you serviced is awesome, you will be greeted when you drive up for service in under two minutes. You will be well taken care of, get an estimate before they do service and get a ride home if needed. Conrad Fertitta

I bought my current car from this dealership and it was the BEST buying experience I?ve ever had. I will definitely be a repeat customer.

Always excellent customer service, friendly and professional from both those at the counter and service personnel. I plan to continue to have my vehicle serviced for any issues.

I wouldn?t dream of having anyone touch my 2016 Explorer unless they work at Tommy Vaughn Ford. That includes oil change, wipers, a new windshield, or that dreaded ?engine? icon being illuminated...yet again. The service department at Tommy Vaughn was persistent. And so was the check engine light. But guess who won...ME. From my Service Coordinator to the Service Manager to the technicians who saw me on several different occasions - every single person took care of me and my car. My problem was not easy to resolve, and I am forever grateful to everyone who persisted and solved the issue. I?ve been a loyal Ford owner for a very long time (9 or 10 in the last 30 years), and I won?t change from Ford OR Tommy Vaughn. It?s worth the 27 mile drive. Relationships matter. So does Service and Quality. Thank you Bobby and Jeramie.. you guys rock.

All went well thanks to Liz Bell. She is truly a knowledge, efficient, customer oriented, Lady. during a 7 am check in she got me a rental, told me when she would call (and did) . truck was ready that afternoon. All repairs were discussed and explained to me along with pricing.