Reviews
Great service
This was the first time I've used the Quick Lane for their maintenance package called The Works. I made an appointment online and they had me out of there within 45 minutes. I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, thank you for your comments. We are happy you enjoyed the Quick Lane service! Have a great day.
Super Service
Receiving super service EVERY time I bring my vehicle in for servicing is what I expect, at Tommie Vaughn that is exactly what I get...every single time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New Car Experience
We were able to make a deal over the phone and were literally in and out from test drive to signing papers in less than an hour! Lauren was awesome and had everything ready when we arrived. Best car buying experience ever!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karen, we are happy we could make your experience a positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
New Car Experience
We were able to make a deal over the phone and were literally in and out from test drive to signing papers in less than an hour! Lauren was awesome and had everything ready when we arrived. Best car buying experience ever!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
P Troy
Great customer service. Sales person was very helpful and worked with me on the deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GMC Acadia
Been a customer of Tommie Vaughn for years and the Quick Lane Service department is icing on the cake. They are always courteous and advise when other work is required without high pressure tactics. The work is done professionally and on-time as quoted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service
I received a recall on my air bag, called the dealership I purchased from (59 North, Humble) and also have had service repair from and much to my surprise they were not only rude but had no interest in helping me get this taken care of. I can only assume due to it being a recall and no money out of my pocket. I decided to look for a dealership near my work. Tommie Vaughn Ford. They were absolutely the friendliest and were able to get my car in, arrange for a rental to pick me up and completed a 2day estimated repair in only 1 day. Very pleased and will continue to use them for the future services and purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience at Tommy Ford was excellent.
Tommy Ford took care of me from the time I walked in and from the time I left. Customer service was excellent. They listened to what I wanted to pay a month and they delivered. They followed up with me the next day just to make sure I was happy with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing customer
Our contacts at tommie vaughn were some of the nicest and most honest dealers I have ever talked to. Both marlon and mose were very helpful in helping me find a vehicle that both fit my needs and budget. I will be referring anybody i know to contact them if they need and new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Most accommodating and helpful dealership
We walked in looking for a preowned vehicle and walked out with the keys to the vehicle we wanted! Professional, helpful salesman. After buying my cars at a suburban dealership for over 20 years — the trip into the city brought us to a dealership that was helpful and efficient and gave us a small town friendliness we have not seen in years when buying a car! Our new dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car