Reviews
Survey
I was kept up to date on my care all the time it was being worked on. Very good!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your business, Joe! We look forward to your next visit!
Best in Houston!
I like the new remodeled set up - very nice! This is the best place for cars in central Houston!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very friendly and easy car buying process.
Not a typical corporate owned dealership with pushy, rude sales people. Very friendly staff and management. Was a much better experience than two other major Ford dealerships I visited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Here at Tommie Vaughn Motors we sincerely appreciate your business, Mike! Thanks for setting us apart from other dealerships and we hope to see you here again down the road!
Tommie Vaughn Ford service department
This last time I was there I got a ride from a friend to go to lunch. But I usually wait and smoke a cigar. I can usually find a place that is covered (rain and sun) but sometimes I worry that my cigar will annoy others. I'm not sure of the solution, but wanted to mention it. Also, by waiting outside I can escape the incessant noise of daytime television in the waiting areas. It's distracting when I'm trying to read.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Service
Quick service with David. No problems and friendly service! Thanks, George Griffith
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
mr. Lane
David Bagby took care of all my needs . Every thing in finance was taken care of by Mr.Camp. I would send anyone I know that is interested in a car or truck to Tommie Vaughn Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations again on your new vehicle, Richard! Please let us know if you have any additional questions and we will be more than happy to assist you!
Great Service
Every one was very professional and friendly. This was my first experience at your location and it will not be the last.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
SERVICE MY MUSTANG
Friendly, honest, great value and efficient service
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the amazing review, Peter! Here at Tommie Vaughn Motors, we sincerely all hope to see you again! Take care!
Bobby Harrell is Ford's Finest !!
I will have to say, this was the most "pleasant" (if you can say that about having your vehicle in the shop) experience. Mr. Bobby Harrell made all the difference. He was very honest, informative and kept me update on what was going on with my vehicle. What really impressed me was that he told me several times that he did not feel comfortable releasing my vehicle to me until he was absolutely sure that it was fixed. That alone spoke volumes to me about his sincerity in making sure my vehicle was running properly. Also, it really did ease the blow of the extra wait time for the part they were waiting on. And to be very honest, the almost $1800.00 bill didn't sting that much either. It stung; but I didn't scream too loud. Mr. Harrell made all the difference. He truly is an asset to the Ford Motor Family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everything perfect!
I actually loved the fact Randy sat down with me and explained everything to me about what's better for my truck. I'm glad I made business with yall and for sure will take my truck there for maintenance and any other problems. Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We set high expectations for ourselves so it's gratifying to hear you had a great experience with us, Salvador. Here at Tommie Vaughn Motors, we sincerely all hope to see you again! Take care!