Reviews
My Platinum
Honest repairmen. Thought I needed brakes, but he told me unless I wanted to spend money, my brakes were fine.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Trenia! We look forward to your next visit!
Good service
Service was fast and efficient. Everyone was polite
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Liz helped me and she was awesome. Went in and had my water pump replaced under warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
15,000 mile service
I have a 1013 Fusion. Took it in for 15,000 mile service. The service representative was helpful. I waited while the service was completed, was there about an hour total.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to hear everything was done to your satisfaction, Steven. We hope your Ford Fusion is running better than ever and we hope to see you again down the road!
Very friendly and helpful staff. AWESOME service
Very friendly staff and very helpful. Your staff took care of my problem. Thank you so much .
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tommie Vaughn Ford Cust. Serv. Satisfaction Report
I'm completely satisfied with 95% of the work done on my car. However, sometime you take the Motorcraft Brand to far. I had a lot of work done on my car ($1792.29). I had a set of perfectly good windshield wipers, but; because they weren't the Motorcraft Brand Wiper Blade Assembly they were replaced with the Ford Brand Assembly. I made no request to have this done,so; it cost me an extra $31.69 to have them installed. In the future try to just do what the customer requests.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your honest feedback, Mel! We will continue to work hard for all of our valued guests!
Rodeo Service
Very good service in a timely manner. I am from out of town and here for Rodeo Houston, Thanks for sponsoring the Houston Livestock Show & Rodeo. It is gratefully appreciated. A friend of mine and a customer of yours Kieth Gould recommended you store. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
good service
It was positive experience. The service attendant noticed I wanted coffee and immediately made a fresh pot. This maybe a small gesture but in my book made a real difference. Also the service was performed in a timely manner considering the number of other customers. So far every time I bring in a vehicle for service it has been good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We hope everything was completed to your satisfaction, Victor! Please come back and see us again for any future needs!
great
David Watson makes buying a car painless. Great guy!!!!! Credit manager was very helpful--can't remember his name. Lighting is very poor. Glare made it very difficult to read forms. Do something about the lighting!!!!! I have already recommended your dealership to another person!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
The service was fantastic and sam was so helpful. I would highly recommend Tommie Vaughn and i can not say enough. I would like to say thanks to the dealership and special thanks to sam i am loving my mustang.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate this honest feedback of Tommie Vaughn Motors, Lorraine. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!