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(95 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Chevrolet Bastrop from DealerRater.

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The team at Covert Chevrolet exceeds my expectations each time I am in the market for a vehicle. Beginning with the front line sales agent Robby who is able to handle multiple customers with ease, all the way through the financing experience with Vickie who is friendly and efficient with your time. Absolutely the best car buying experience I've ever had! Well done, I'm a lifelong customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good..

Comfortable environment that was very fast. Best car buying experience i have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Our Tahoe recall was corrected. took 3hrs

Our Tahoe recall was corrected. However , it took 3 hrs because of computer access to the GM main frame to get the download for the update to the front airbags. Internet access was very poor for the Covert facility to obtain the software and register our vehicle. Corporate GM needs to get their act together. Covert did fine, their GM interface, computer operations were very poor..

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Untrustworthy, rude, etc...

Had vehicle fixed at service department, in less than one month broke down with exact same problems and after two days of keeping my vehicle was told it would be another two days and was told it was not related and not covered and had to pay for new diagnosis. Had vehicle towed from Covert to Bastrop Tire and had it fixed for half the price in a couple of hours. "Mickey" was rude and not customer friendly. Will not be coming back to Covert anymore and will be spreading the word of my experience at Covert to all of my customers as well.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Happy customer

Never shop anywhere else!! Thanks .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Reasonable

Mark and Vickie went above and beyond to get us into our vehicle. Vickie really was a miracle worker with the financing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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unhappy

I recently had 4 wheel alignment done. their is still an issue I have tried to reach out to the dealership but they have not responded back to me. even left message with service manager dennis and still have no contact. very dissapointing

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pleasant car buying experience

We have purchased four new vehicles since 2013. My wife purchased a 2013 Camaro and then traded for a 2015 GMC Canyon. I purchased a 2015 GMC 2500HD, and my daughter purchased a 2016 GMC Canyon. The staff was great and gave me the best trade-in $ and a good price on each vehicle. NO HAGGLE OR BACK AND FORTH ON PRICES. GREAT DEALERSHIP!! I will be back again when ready to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Covert Chevrolet GMC is awesome!

I know that I thanked you several times for everything that you did for me in regards to my new 2016 Chevrolet 1500, but I definitely wanted to take this opportunity to say thanks again. It was truly an awesome experience doing business with you again. Mr. Green, you are one xxxx of a guy, and I truly appreciate all you did to get me in this truck. You will have my business for life, and I will continue to recommend you guys to anyone looking to purchase a GM vehicle in our area. Your professionalism, knowledge, and willingness to give fair pricing set you apart from many dealers. I have always been treated with the upmost respect, and it is greatly appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing

After my initial frustration with the online process Robby in sales and Tim in finance did an amazing job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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