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Nyle Maxwell Pre-Owned Supercenter

(731 reviews)

Reviews

(731 reviews)

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Great service department

The service department is Awesome no issues and work done very well! My service adviser kept me updated and was great to deal with! I keep returning because of good service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Elizabeth, thank you for sharing your awesome experience with our service team! All of us at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin appreciate your loyal business!

Excellent Service

My experience with Nyle Maxwell has been excellent. From picking up my new truck to the recent service. Erik was very helpful, very responsive, and very professional. I appreciated him keeping me up to date with the status of my service. Excellent experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joe, thank you for giving a shout-out to Erik! We are pleased to hear that he was responsive and ensured your services were completed up to our five-star standards. The Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team looks forward to assisting you again next time!

Amazing!

Excellent customer service, my salesman Warren was super helpful. I’m glad i was able to drive off in the car i had in mind Warren made sure i did!! Will definitely come back for a 2nd purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Austin, The Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team is always happy to hear from our satisfied customer so thanks for reaching out. We will certainly let Warren know you had a great time buying your new ride. Enjoy!

Impeccable service

Mindy wrote the book on superior customer service, impeccable communication through the process and delivered over and above my expectations. Mindy and the Nyle Maxwell team have our business for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Paul! We're thrilled Mindy's great attitude made all of the difference in your visit with Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Thanks for the kudos and we wish you many safe and happy miles!

Great place!

Great experience, reliable dealership and amazing customer service with very knowledgeable and professional personal. We encountered highly professional service and people willing to work with us and provide us the best product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for letting us know what a reliable and amazing dealership we are, Ria! Your praise means a ton to us. Have a great day from the team at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!

Thank you Nyle Maxwell!

The entire team at Nyle really delivered or me. Mitchell was a true prefessional and he had me in an awesome truck in 24 hours! I will be part od rhe RAM family for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Courtenay, congratulations on your new truck! We are delighted that Mitchell and our team went above and beyond to give you a great experience and we look forward to working with you again in the future. Thank you for choosing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!

Outstanding Customer satisfaction

Excellent customer service, my salesman Robbie was super helpful and nice. I didn’t think i was able to drive off on the car i had in mind but Robbie made sure i did!! Will definitely come back for a 2nd purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Laura - It is fantastic that Robbie's customer service shined bright during your visit to Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! Thank you for trusting our team with your business and leaving a five-star review. Congrats on your new ride!

Buy your next car here.

I just purchased my third car from Nyle Maxwell dealership. It it the most courteous, respectful place I have ever purchased a car. As a female I have sometimes been dismissed at car dealerships. Not here. Every person in the building is friendly and courteous. They offer snacks and soft drinks. Chris, my salesman, spent all afternoon finding me a car and taking care of all the details. This is the best place to buy a car. Live my Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Jeep! All of us at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin appreciate the time you took to write about your experience working with us during your new car purchase. It means a lot that you're comfortable and happy and well let Chris know you appreciated the help. Enjoy!

Second new car purchase

Second time buying a new car from Nyle maxwell and have to say the process was smooth and easy. Normally I can’t say this is the case during most new car buying processes. Would buy another in the future when the time comes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your second vehicle from Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! Thank you for leaving us a five-star review and sharing your kind words with our team. We are lucky to have you as a customer!

Frustrated

I have purchased 2 new cars from this dealership, was previously always happy-not anymore. I have a defect with the driver's side seatbelt-which will not allow me to fasten. Spoke with Service, they ordered the part, was told 4 days, then nothing. Called today, had no idea what I was talking about-meanwhile I cannot drive my car. This just seems to be the new norm with this dealership and I have no idea what to do. They just do not care.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Tina - I am so sorry to hear about the issues with your vehicle. This certainly sounds frustrating and I'd like to step in here to help you. Without a last name, I may not be able to get in touch. Would you please give me a call? Thanks, Victoria Gonzalez - Customer Relations Manager - 512-493-4549