Covert Hutto

I brought my truck in almost three weeks ago they said they would be in contact about the plan on how to fix it, received two calls with what’s wrong with it and haven’t received a call back regarding the timeline and like they said they would. They proceeded to tell us that in order to figure out one of them, they would have to take the dash off and see if our warranty would cover it. If they didn’t the labor alone would be 2K. NEVER received call notifying us if warranty covered it or if we need to pay out of pocket weve call so many time and everytime we get a sent to message and told we’ll receive a call back but never happens!

Professional personnel. Excellent service. Staff was friendly and informative.

WORST CUSTOMER SERVICE/CAR BUYING EXPERIENCE EVER!!!!!!! DO NOT SIGN OR PAY FULL DOWN PAYMENT UNTIL YOU HAVE THE VEHICLE (WORKING) AND KEYS IN YOUR HAND. AGAIN, DO NOT BUY IF IT HAS TO GO THROUGH SERVICE. IF IT IS NOT READY TO DRIVE OFF WHEN YOU BUY BUYER BEWARE. BROUGHT MID DECEMBER GOT THE FIRST WEEK IN JANUARY, DIDN’T HAVE IT 24 HOURS. WHILE DRIVING THE CAR SOMETHING UNDER THE HOOD POPPED, STARTED SMOKING AND CHECK ENGINE LIGHT CAME ON. NO SYMPATHY OR EMPATHY FROM SALESMAN. WENT TO DEALERSHIP GOT A LOANER WAS TOLD THEY WOULD PICK UP THE CAR THE NEXT DAY WHICH WAS A LIE, STILL HAVE IT 3 DAY LATER. WENT BACK TO DEALERSHIP TODAY SPOKE WITH MANAGER. LET HIM KNOW THE CAR PAYMENT IS DUE AND STILL NO WORKING CAR, ADKED IF I COULD IT BE SWAPPED OUT FOR ANOTHER VEHICLE, HE SAID THAT HE IS SENDING A TOW TRUCK TODAY TO PICK THE CAR ASKED WHAT COULD BE DONE FOR THE INCONVENIENCE. HE SAID NOTHING, HE WILL SEE THAT THE CAR GETS FIXED, THAT THEY STAND BEHIND THEIR CARS AND SINCE I SIGNED FOR THE VEHICLE I NEED TO PAY THE CAR NOTE WHETHER I HAVE THE CAR IN MY POSSESSION OR NOT.

Not satisfied at makes promises no delivery. If youm put as much time into actual customer service .when you make a mistake own up to it . When i have a question about some maintenance done without my knowledge . I don't know is not a good answer and having and attitude when you asked about it is the wrong answer .

scam, second rate, lying through their teeth, bullies, these are some of the nicer words I can use to describe covert of hutto if you value your money and sanity stay the xxxx away from this dumpster fire of a dealership

I have stepped in dog xxxx and enjoyed it more then the experience at Covert of Hutto crooks and lies Is all you'll find there if you got screwed out of 10 grand worth of mark ups and extras you got off lucky compared to me

Not so good experience will not go back. Was not expected from a Covert dealership. Dave Adams

I had my 2017 Equinox serviced and had the car repaired yesterday at Covert Chevrolet in Hutto!!! I have had received excellent and wonderful service from your service manager, Christopher, for which he was very attentive and knowledgeable and helpful in getting my Equinox repaired and serviced!!! Great service is so important in this fast paced environment for Covert of Hutto has always been giving me outstanding service for all the years that I have had been dealing with all you wonderful folks!!! I highly recommend your service staff at your dealership at Covert in Hutto to anyone that may want friendly and outstanding service!!! Jerry Stefek

We stopped by on a Sunday afternoon to see if they had any used Suburbans. They had only one but I liked it so we test drove it. Tried to make a deal on it but the mileage was too high for the bank to pick up the note so we were shown (pics on a phone) one that was a year older but mileage was low. It was getting late so we agreed to come back the next day (Monday). They couldn't find the Suburban, turns out it was out on loan & they had to get it back. That took half the day. They were working the deal & we hadn't even seen or driven the vehicle. The salesman that was helping our salesman presented us a "We Owe" & when questioning him since we hadn't even test drove yet he stated "trust me, there's nothing wrong with it". That was our mistake. Shortly after that the finance guy calls us back to do the paperwork. WE HADN'T EVEN TESTED DROVE IT, YET! We were still waiting for them to get it back from whomever they loaned it to. Eventually we got to drive it. It's very nice drives well, has low mileage & every bell & whistle so we say yes to the deal. Do all the paperwork & now it's ours. It's now closing time for Service. They still want to do a safety check, change oil, etc. so we are asked to come back the next morning with the promise it would be first in line due to the SOLD sign. Oh, I had a trade in & since they are so fast with the paperwork it is now a loaner which gets loaned to us until the "new" one is ready. We show up the next morning about 11:00 & they still haven't gotten it ready. We left to do errands & called about 2 & we are told it wouldn't be ready until Friday or Monday!!! This is on a Tuesday! We went back to dealership & I spoke with the General Sales Mgr. He straightened it out & we got the car finally. On the way home we notice an intermittent vibration that wasn't there when we test drove it. Go back a couple days later (when I have the time) & Salesman Helper says it's our problem now. This is the 4th vehicle we have bought from Covert Hutto but you can bet it will be the last. Service after the sale has always been poor. Caziel was our original salesman & he is awesome but still learning the job. Ruben was helping him.

The dealership has a large selection of ready to go vehicles and it is very organized and easy to navigate. Kelly Mercer and Brad Laroche were very informative, patient, and were willing to work with us on our purchase.