Covert Hutto

Matthew Mahan was awesome no shuck and Jive on the car deal did exactly what he said he would do Awesome Awesome !!!

A few weeks ago I was in search of a truck and needed one quickly. After a quick search of vehicles on Covert's website, Haley from sales contacted me regarding a 2012 Silverado they had advertised. Now I have been in the automotive industry my entire career, worked at many dealerships, and most recently, worked with dealers to improve their customer handling and retention skills. That said, I feel I am hyper-critical to the customer service dealerships provide customers that walk through their doors. So my buying experience at Covert from start to finish was excellent! From Haley, to Lad, to Brad, each and every one of them treated me well and made the buying experience one like I've never had before. Friendly, easy, no-hassle, and quick... All the things I look for when buying a vehicle. So if you are in the market for a new of used vehicle, I would highly recommend the friendly folks out a Covert.

Gary made the buying process and selection very painless and complete. Excellent knowledge of the product and choices available.

Brian Brown thanks for all the help. that you gave me in purchasing a truck. Always a pleasant experience with the Covert franchise. I appreciated the patience and helpful approach that you gave me in discussing the two trucks that I was interested in. After all that was said and done, I am very pleased with my purchase and look forward to doing business again in the future.. Thanks again and God Bless.

Took my 2015 diesel 2500 for its first service after 6500 miles. John Lewis assisted me. I have been buying my vehicles from Covert for many years, but living in Georgetown doesn't greatly appeal for regular servicing. However, with the servicing included in my package, I decided to give it a try (especially considering the expense for diesels. Made my appt on line; arrived at the appointed time; very friendly greeting; and was surprised how fast the turnaround occurred even with the 2 recall fixes. All-in-all, an excellent experience!

Terry Friend was mt service tech. Awesome service timely very helpful with a loaner car. thanks Covert Hutto

I had the best car buying experience ever! You must go see Brian Brown, he got me into the truck i wanted fast and easy and i did not think it could happen with my bad credit

Terrible Customer Service from the Ford Service Department - 2/5/16 was the infamous date. While "hate" is a strong word it is the only description available here for 1 star and I wouldn't even give them that. I am going to summarize my poor experience as best I can while still providing enough detail to get the point across. First of all let me say that to this point I considered Covert Hutto "My Dealership" and I demonstrated as much with the purchase of three brand new cars and one used one in the last four years. I'd say that qualifies me as a repeat customer and knowledgeable enough to distinguish between good and bad service. My sales experiences have always been great and I have been fortunate to be in good positions come trade in time. So in that respect I think they do a great job but the sale is only the first part of the purchase. Service is where your customer retention occurs and thus your Service department should be where the Covert's ensure they employ "the best of the best" and from day one I have always had to involve my salesman to "make things right". So this last poor experience in service was the proverbial "last straw". So I walk in and for the second time over the last six months I complained about an intermittent air pressure issue only on the right side of my less than 12k miles Mustang GT. I notify my long time sales rep about it and wouldn't you know that he is having the SAME EXACT PROBLEM??!! I get a call an hour later from service that my car is ready. I walk in and was hurried along to the conclusion that I have a punctured right front that is not covered under warranty and that I need to pay $350+ for a new tire. I ask "what about the right rear?" and the reply was "we didn't find anything wrong with it." without any delay I have my keys in hand and I walk away disgusted because I was not shown the problem, I was not given any explanation other than that the judgement call was correct and therefore not covered under warranty. So I call my sales guy and I am very upset. Because of logistics issues I couldn't pick up my car until today, Monday, 2/8. I had to scrounge up an air tank, air up the right front myself because no one offered to change me over to my spare or any other solution whatsoever. I am fine with it being my issue but to be ushered out the door with essentially a flat tire is an inexcusable oversight. I am fortunate to have multiple vehicles so I was not overly inconvenienced but I still haven't heard from anyone at Covert to offer a better explanation nor a solution since had I even decided to buy the new tire on the spot, it is on back order for several weeks minimum. So again, I aired up my own tire just to limp the car home and was offered ZERO as an alternative solution. To add insult to injury both tires go low on my 9 mile journey home. So while the sales experience is good why on earth would you spend a combined $75k for two vehicles within six months only to be treated like a number and left with a xxxx flat tire for three days right in front of the doors to the service department? Don't buy so much as a floor mat at Covert Hutto because god forbid you need it serviced or to inquire on the warranty! Anybody want to buy a slightly used 2015 Mustang GT with a flat right front tire and a right rear that loses air anytime it feels like it? Other than that it is a great car!!! LOL

We bought a used Lexus from this dealer on December 9, 2015. And as of today February 5, 2016, we have not received the license plates. I called last week and the clerk said that they made a mistake because of a new state law and paper work had to go back to the state. No body called to say there was a problem or explain what is going on. I am currently driving with expired temporary tags and wanted to leave town this weekend but decided not to risk it because of expired tags. Very disappointing

They did the service requested in a timely manner. The windshield washer nozzle was clogged and that was corrected. They did well.