Reviews
Worst dealership experience I?ve ever had
Was without my car for 3 months while no one responded to me. Nothing was done to show good faith, regret or an apology for the horrendous customer service
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gary, we are deeply disappointed by your experience at AutoNation Ford Frisco. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5523 -- we hope to hear from you soon.
Ford Purchas
We had a great experience with this dealership.. hassle free! Janie, Zane, and Jason were amazing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kortni, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Bad experience when I already had the car with me, my car
Bad experience when I already had the car with me, my car needed brakes and oil change when I got it out the dealer and when I email them to let them know they never replied back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
We had a GREAT buying experience.
We had a GREAT buying experience. Hassle free and Janie, Zane, and Jason were amazing! Will def buy here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear you had such a positive experience with us, Kortni! Don't hesitate to call us if you ever need anything. Be safe on the road!
Have been coming to this dealership for over four years
Have been coming to this dealership for over four years for service. They have always been professional, knowledgeable and thoughtful. Love that they do not make you wait at their location while the servicing is done. They pay for an Uber driver to take you home and then pick you back up when your car is ready to be picked up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Frisco. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Was without my car for 3 months while no one responded to
Was without my car for 3 months while no one responded to me. Nothing was done to show good faith, regret or an apology for the horrendous customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
We bought our vehicle from Daisy Alemany.
We bought our vehicle from Daisy Alemany. She is extremely friendly, caring, and attentive. Since I work in customer service, I know when someone is genuine. I liked that she never tried to sell me the most expensive vehicle; instead, she worked with my needs and the budget that I wanted. I will continue to buy all my vehicles at the Frisco store, but only with Daisy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Emily, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
RECALL Repair. Job was projected to take about 1 1/2 hours. Completion was within 5 minutes of that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Robley, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
I learned that Auto Nation Ford Frisco lost most of its
I learned that Auto Nation Ford Frisco lost most of its mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no supporting documents from Ford stating they are aware of the problems and have no repair available at this time and since there is no service manager we don't have anyone to complain to
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.
I did call two times and literally no answered the phone
Service
Only they did need to do is be better on let?s you know your car is ready
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, We appreciate you taking the time to leave us a response, Bobby! If you ever need help, just give us a call. Happy motoring!