AutoNation Ford Frisco

I learned that Auto Nation Ford Frisco lost most of its mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no supporting documents from Ford stating they are aware of the problems and have no repair available at this time and since there is no service manager we don't have anyone to complain to

Only they did need to do is be better on let?s you know your car is ready

Horrible experience for the 2nd time. Car never looked at for 3 weeks. No communication.

Scheduled a standard oil change and tire rotation at this dealership for a 2022 F-150. Every other DFW dealer I have used for this service charges $65-95. After I arrived for service, the service writer told me that it was going to be $192. I asked if he was sure that was correct and he said that it was. I went to another dealer and had the exact same service completed for about $90.

Great experience. I would recommend going here to a family or friend.

I would say that the service director, Nick, was doing his very best to ensure we got what needed to be done. Initially, I went in for a battery and a horn issue. I got a couple of other services done. I was told they could not work on my battery since they were backed up and I needed to reschedule. I rescheduled only to be told that again there was no way they could work on this. It went something to the tune of, "Sorry, whoever you made the appointment with might've made some side deal to work this, but they are not here." I was floored... (mind you this was my third visit because they had also messed with my tires). Either way, I received a loaner and car stayed for over two weeks. Again, Nick came in to the rescue. (Thank you) I was told that the horn was not covered under a warranty that I was sold at this dealership. I asked to please 2x check. It was not. I asked for the administrator of the warranty and received a lot of run around. I finally was able to figure out it was Assurant. I got in touch with Assurant and found out that no claims or inquiries were ever done. When I was going to pick up the car, more services were added than I had agreed to. Overall, I ended up paying what my deductible would've been, but the experience was horrendous! Services added that I didn't agree to and the sheer fact that no claim was ever done makes me completely loose trust in this dealership. It's a shame that it's the closest Ford dealership to the flagship Ford Center and business practices are just downright bad. I appreciate all that Nick did for us, but good business should not be this difficult to conduct. I hope they can turn their business practices around for their sake and the Ford brand they represent.

Service department got me me in & out one day! Outstanding! Diagnosed the problem, saw that it was a quick fix! Landon was great. Kept me informed of what was going !👍👍

Quick service and customer care. Make sure to show any coupons before they ring up service or you can be charged full price.

Tommy and the team worked hard to ensure we understood everything about the vehicles and that we got the best deal we could based on the current market.

The best customer service I have ever received comes from my sales representative, Daisy Alemany. She was awesome! She made my experience so easy, and she is very pleasant to speak with. Daisy took care of me and made sure that I exceeded my expectations. Also, finance was transparent from start to finish. I will recommend Daisy to all my family and friends, and I will definitely come back in the future.