Reviews
Bill Utter Ford did a great job on the oil change and...
Bill Utter Ford did a great job on the oil change and setting up my points for the Ford app. It was quick and easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Was glad they called to cancel the recall work as the...
Was glad they called to cancel the recall work as the parts weren't there. Was not glad they set the appointment in the first place if the parts weren't there. Now it's been weeks with no follow up. This recall work may never get done? Grapevine dealership never called me back and Bill Utter cancelled the appointment. Just crappy service all around from the dealers. Ford makes a decent product, but God forbid you ever need recall work done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Fast and friendly always gets me in. ASAP! Good work but...
Fast and friendly always gets me in. ASAP! Good work but way over priced for auto service. :( wanted to look at new F-25 but non on the lot...SAD!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Patrick was very easy to work with. Lots of knowledge...
Patrick was very easy to work with. Lots of knowledge about the car, honest salesmen. Will be referring friends/family to him. Bill Utter Ford is the best dealership to buy a new vehicle from.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My wife and I got in touch with Phil Tysinger throughout...
My wife and I got in touch with Phil Tysinger throughout mutual friend and he was honest took real good care of us and did a solid job getting us into the truck we needed for our business. I’d highly recommend going through him and Bill Utter Ford. Great guy to do business with. We will go back next time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Danny Morris was super easy to work with. He kept me...
Danny Morris was super easy to work with. He kept me informed of every step and cost along the way in having my car repaired. They were efficient and very concerned about my comfort.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service advisor Justin Godfrey kept me updated and had my...
Service advisor Justin Godfrey kept me updated and had my vehicle ready as promised. He was friendly, professional and quickly remedied a billing error on my invoice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I feel that they care about the service I receive and are...
I feel that they care about the service I receive and are taking care and responsibility of my truck. They went out of their way to get me a rental vehicle. So thankful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had the best experience purchasing a vehicle from Bill...
I had the best experience purchasing a vehicle from Bill Utter in Denton. The buying process was simple. Kellie had be take care of the paperwork online prior to coming in, which helped with the time. Upon my arrival, Kellie was so friendly and helpful. Chase and Kellie went above and beyond to help me move items from one car to another, including my kids' car seats. I will recommend both of them to friends and family! Thank you both!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. Church was proffessional and patient. Mr. Church made...
Mr. Church was proffessional and patient. Mr. Church made the process simple and painless. On a sidenote, I attempted several time to book my service online but was unable to do so. I would not be allowed to select a service date or time. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair