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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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The service team quickly got my inspection complete after...

The service team quickly got my inspection complete after forgetting to perform, I had to return later that day due to another appointment I had scheduled.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello. We are so very sorry about that and can ensure it will never happen again. If you need anything else, please reach out to our Operations Manager, Art Starr, at 940-321-7416.

I had a fantastic experience for my first time buying....

I had a fantastic experience for my first time buying. Cory was patient, dedicated, and very knowledgeable! Even when the car I found online wasn’t available, Cory worked to find a car I loved at a manageable price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very pleasant service visit. Service writer was courteous...

Very pleasant service visit. Service writer was courteous and attentive to my needs. Service was completed in a timely manner. Thanks again. Car washed was a bonus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Overall everything was fine. Service did forgot to check...

Overall everything was fine. Service did forgot to check my tire pressure. Not a big deal but if they forgot that what else was missed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service from their service department. I worked...

Great service from their service department. I worked with Tony who got me in and out, and kept me up to date on what they were doing. Waited in the clean lobby while they did the work, will definitely be back to them for future service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service associate, Mike--tall gentleman-- was friendly...

My service associate, Mike--tall gentleman-- was friendly and quick. I had a good experience. I would definitely recommend Bill Utter to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

One of the worst experiences I’ve had with a service...

One of the worst experiences I’ve had with a service provider, in a long time. Poor communication. Never even got to my vehicle. Dislike.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello. We are so very sorry to hear this and can understand your frustration as we want all of our customers to have a good experience! Our Operations Manager, Art Starr, will be reaching out to you. Should you miss his call, you may reach him on his direct line at 940-321-7416.

Wonderful service for my engine replacement. Mike was...

Wonderful service for my engine replacement. Mike was very helpful and answered all of my question. I will come back for my future service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Couldn’t say enough good things about Casey Patton &...

Couldn’t say enough good things about Casey Patton & Chase Blaine. This is my second purchase from these two (first was at a different dealership) & I was even more satisfied than the first time. They understood what I wanted & understood that I didn’t want to spend all day in a dealership to get it. They did all the leg work & the only time I went to the dealership was to pick up the car. 10/10 will always recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you so much for your help with my purchase my...

Thank you so much for your help with my purchase my family has always had such a great experience in working with you. I also appreciate your assistance in the past. Outstanding individual as well as a Christian man. I appreciate you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.