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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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I’ve never been in such a personal turmoil with anxiety...

I’ve never been in such a personal turmoil with anxiety through the roof in my whole life. In the midst of my personal issues Bill Uttee Ford helped me immediately with first class customer service not once but twice. As a nurse working 73hes a week, mother of a special needs son and daughter who is a barrel racer and going through divorce.....these guys gave me comfort in handling my truck issues immediately!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was the first time that I bought a car .....my...

This was the first time that I bought a car .....my husband always bought them before! It was a new experience for me & Ivan Barrios was very nice & patient to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I have a very pleasant dealing with the sales...

My wife and I have a very pleasant dealing with the sales rep ( Cory Cuellar ) he was very knowledgeable about the 2020 Ford Edge that we purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jason Robison did great job, sale process was smooth but...

Jason Robison did great job, sale process was smooth but finance wasn't smooth with great credit score at 1st but accomplished and overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best experience buying a car hands down!!! I bought my...

Best experience buying a car hands down!!! I bought my car in an hour and a half! I will recommend this dealership and my sales person to everyone I know that needs a car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service was good, people were friendly and attentive,...

The service was good, people were friendly and attentive, was very busy that day but everything was good , there isn’t nothing else to be said

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very pleased with the deal, trade-in price and quick...

Very pleased with the deal, trade-in price and quick completion of paperwork at Bill Utter Ford. Professional employees at Bill Utter make all the difference! So happy my Bronco Sport!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

If anyone will give Bill Utter a chance they will be...

If anyone will give Bill Utter a chance they will be pleasantly surprised with the high level and high quality of Customer Service that is delivered to the customers! Honest, fair, open, and highest in customer value is always the mantra of Bill Utter Ford! I am so thankful that I tried them over 28 years ago because I have found the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast and friendly. Did a car wash after the oil change....

Fast and friendly. Did a car wash after the oil change. The service advisor said a hour, vehicle was done less then 45 minutes on a Saturday

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Recent visit was great. New advisor Mike took care of...

Recent visit was great. New advisor Mike took care of me. Did an excellent job. Cleared up a small service error that occurred in back that was actually preventative maintenance in my favor. He was positive and eased my mind about delays. Etc. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.