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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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I had an issue on a road trip from Dallas to Oklahoma,...

I had an issue on a road trip from Dallas to Oklahoma, and had my car towed to this location at 11:30pm. Danny called me first thing in the morning, kept me updated on my vehicle throughout the process, and had me on the road the same day! Great service at a reasonable price. I recommend this location to anyone in need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We got a great deal and paperwork was ready to go when we...

We got a great deal and paperwork was ready to go when we came in, out in about an hour and a half or so

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Patient, Informative, willing to work with us as we drove...

Patient, Informative, willing to work with us as we drove several vehicles. Worked with us and answered all our questions and gave helpful information. Once our decision was made all the paperwork was done in the best timely manner. Happy with our decision. Thank you Ivan, of Bill Utter Ford, Denton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I will definitely purchase my next vehicle from Bill...

I will definitely purchase my next vehicle from Bill Utter Ford. They were straight up an very fast. From sales through finance they were 5 stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quick service. Got there at 7:15. Had the works done oil...

Quick service. Got there at 7:15. Had the works done oil change, tire rotation, multipoint check, car wash and out by 8:00. Great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service, fair price and got my car done in a timely...

Great Service, fair price and got my car done in a timely manner . Asked for the works package but they forgot to rotate my tires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I called Eddie and he got my recall scheduled quickly and...

I called Eddie and he got my recall scheduled quickly and the service was performed in a very reasonable timeframe. Everything was done per our discussions and explained thoroughly. The price for the service I had done was very reasonable as well. I will be back the next time I need service! The only complaint I have is that when I got back into my truck things in my console were pulled out and the phone charger I leave in the truck was now in the USB (I don't use the USB) and laying across onto the drivers floor. In my mind it appears someone, probably a technician, pulled it out and connected their own phone to it. In the future it would be wise to put items back where you found them like you found them if you are playing with customers items.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Phil in used cars was great to work with! We have...

Phil in used cars was great to work with! We have purchased several vehicles with him! Found exactly the vehicle we were looking for. Smooth process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had Wonderful service! Casey was an awesome salesman!!...

I had Wonderful service! Casey was an awesome salesman!! I appreciate all the hard work in getting me into a new Ford edge!! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best car shopping experience we have ever had. This was...

Best car shopping experience we have ever had. This was the 8th vehicle that we have bought from Phil. I recommend him to anyone that is looking for a car. I have known the Utter Family and done business with them for over 40 years and would never consider buying a vehicle anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.