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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Clutch replacement

Got the car in and out in one day. Runs great! And thanks to Ford extending the warranty to drivetrain parts it didn't cost me a dime.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

LOVE Bill Utter Ford

I LOVE Bill Utter Ford. I bought my last 3 or 4 cars here, and did because I love my Salesman (Dave Underwood), and the Service Department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Repeat Buyer

Will do business with them again in the future. Better than Sam Packs down I35. Look for Kim Payne and he will treat you right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New truck

James Houghton has always treated professional and with courtesy. I have followed Jim from another dealership. He is always attentive to what I am looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great as Always!

Johnny Constancio kept me informed. Repairs were taken care of and I got my truck back in a timely manner. I will back for my service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

I purchased a new vehicle and had to bring it back for tire problems. Two of the 4 tires on the truck were bad and had to be replaced. I was told it would be one and one half hours. I arrived at 9 am. I didn’t leave the dealership until 4:30. They didn’t have the tires in stock and had to wait for a delivery and then the technician went to lunch and I didn’t see anyone getting in a hurry to do anything. I was not pleased about the amount of time I had spend there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Module replaced

The repair was assed and commucated to me as the troubleshooting process’s was on going. The repair was done and taken care of timely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best car buying experience I’ve had

I will be back to buy my next truck At Bill Utter Ford. I worked with David on the purchase of this truck. I had some unusual things I wanted on the truck and David looked all over the country for it. I am extremely happy with the value they gave me on my trade-in and on the price of the truck. It is exactly the truck I was looking for and I love it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

My experience was as usually very good. Danny kept his promise and my car was fixed and done on time. I will always come back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Was hoping

I was hoping for a good experience. First let me say counter guy was good. The technician that preformed the works was a disappointment. First let me say he didn't turn paperwork in. The counter guy had to go find it after about 10 minutes of waiting. He said he rotated tires but I don't believe he did. He definitely didn't check the air in tires or reset sensors. One tire had 28 lbs of pressure when I checked dash. I questioned he used machine to check tires and reset. He then went and put air in one side didn't check other side. After he brought truck back a second time he walked away I checked tire pressure again and other side showed 32 lb of pressure. I had to call him back again to fix that side. With all that being said I was late for work and cost me even more money. If technician had done what he was supposed to I would have been on time to work with plenty time to spare. Hopefully my truck got everything else checked and toped off. Needless to say very disappointed in he performance from the dealership. I will think twice before returning

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.