Reviews
Clutch replacement
Got the car in and out in one day. Runs great! And thanks to Ford extending the warranty to drivetrain parts it didn't cost me a dime.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
LOVE Bill Utter Ford
I LOVE Bill Utter Ford. I bought my last 3 or 4 cars here, and did because I love my Salesman (Dave Underwood), and the Service Department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Repeat Buyer
Will do business with them again in the future. Better than Sam Packs down I35. Look for Kim Payne and he will treat you right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New truck
James Houghton has always treated professional and with courtesy. I have followed Jim from another dealership. He is always attentive to what I am looking for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great as Always!
Johnny Constancio kept me informed. Repairs were taken care of and I got my truck back in a timely manner. I will back for my service needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
I purchased a new vehicle and had to bring it back for tire problems. Two of the 4 tires on the truck were bad and had to be replaced. I was told it would be one and one half hours. I arrived at 9 am. I didn’t leave the dealership until 4:30. They didn’t have the tires in stock and had to wait for a delivery and then the technician went to lunch and I didn’t see anyone getting in a hurry to do anything. I was not pleased about the amount of time I had spend there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Module replaced
The repair was assed and commucated to me as the troubleshooting process’s was on going. The repair was done and taken care of timely
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best car buying experience I’ve had
I will be back to buy my next truck At Bill Utter Ford. I worked with David on the purchase of this truck. I had some unusual things I wanted on the truck and David looked all over the country for it. I am extremely happy with the value they gave me on my trade-in and on the price of the truck. It is exactly the truck I was looking for and I love it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
My experience was as usually very good. Danny kept his promise and my car was fixed and done on time. I will always come back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Was hoping
I was hoping for a good experience. First let me say counter guy was good. The technician that preformed the works was a disappointment. First let me say he didn't turn paperwork in. The counter guy had to go find it after about 10 minutes of waiting. He said he rotated tires but I don't believe he did. He definitely didn't check the air in tires or reset sensors. One tire had 28 lbs of pressure when I checked dash. I questioned he used machine to check tires and reset. He then went and put air in one side didn't check other side. After he brought truck back a second time he walked away I checked tire pressure again and other side showed 32 lb of pressure. I had to call him back again to fix that side. With all that being said I was late for work and cost me even more money. If technician had done what he was supposed to I would have been on time to work with plenty time to spare. Hopefully my truck got everything else checked and toped off. Needless to say very disappointed in he performance from the dealership. I will think twice before returning
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair