Reviews
Best Salesman Ever
Phil is the man!! Straight to the point and awesome at his job. I will absolutely give him my business again and send anyone I know to him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New car experience
My intentions were only to look at the vehicles and see if I like the Escape. After test driving the vehicle, I knew this is the one for me. The process was smooth and in a matter of hours, I was on my way with a new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service! Personable & professional employees.
Great service! Professional professional, courteous employees. Would recommend Bill Utter Ford to others. Very pleased with this service center to friends & family. Prompt service at every visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New Truck Purchase
I visited another ford dealership recently and was not treated with the level of professionalism I felt we should have while buying a new vehicle. but that all changed when we got to Bill Utter Ford. We are Bill Utter clients for life now. Kim Payne was professional friendly and efficient from the very first phone call to the signing of the paperwork. Everyone we had the pleasure of dealing with were very helpful and did everything they could to make buying a new truck a pleasant experience. Big Thanks to Denise Wolfe in accessories as well as Chase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enabling trailer brake control module
Made an appointment with Eddie Church to enable the trailer brake control module I installed in my 2011 F-150. The work was completed quickly and correctly at the price I was quoted, while I waited. Thanks for great service as always!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Last tire rotation
When getting the wheel lock from the glove compartment, oil and dirt was left all on the passenger seat and glove compartment. I am still working to get it clean.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Oil change
Fast service for an oil change - very disappointed that for $90 oil change they didn’t vacuum, I can go to local oil change shop for less money and they will at least do a quick vacuum.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Battery/Oil Change
They didn't follow through on what they said needed replacing and ordering parts for it. Was kind of disappointed that i had to follow up for my son and call Greg Hall to figure it out. I never have a problem when i take my car to Greg Hall he is always on the ball, so whoever helped my son dropped the ball.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
wonderful service and people
i could not ask for more thoughtful and well mannered people. the service was true and genuine. i really enjoyed my time at the bill utter dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Satisfay
Took 2015 Edge for oil change and tire rotation (The Works) Tecnician was thorough on everything even torquing the wheel nuts. But did not check the air pressure on the tires. Subsequently with the drop in temperatue the low pressure tire warning light came on. All tires were around 29 psi. Technician should have a check off list!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair