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Bill Utter Ford

(4,378 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Great experience

Mike Rodiquez did a great gob overall, he helped me understand all the facts very well. He even went over and beyond his troubles to figure out the numbers that he had to come up with, to satisfy me with the numbers l wanted. He is the reason I’ll come back to Bill Utter Ford ford. Thank you, Mitchell Deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service with a smile!

Donna was a big help when retrieving my wife's car from repairs, as well as, making arraignments for my new trucks first oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Maintenance on my truck

They pulled my truck in the shop with in minutes of arrive and provided me with a loaner car. They were very helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best in DFW

Bill Utter Ford treats you like family, Most of the the employees have been there for several years and love working there, which makes for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Small town, family owned atmosphere.

One of the easiest vehicle purchases I've made in a long time. I shopped online and visited a large corporate store which tried to sell me something I didn't want. I found the truck I wanted after a Sunday visit to Bill Utter Ford in Denton. (Kudos to the person ordering 2wd with rear lockers!) The following day I made an offer using the online system and within less than 1 hour had committed to buying the truck I wanted. I was very impressed with the level of service provided by the staff. Bill Hesters was extremely helpful and professional during the negotiation process as was Michael Rodriquez during the delivery. Denise was very helpful in getting my accessories installed and was very prompt on meeting the timeline for installation. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rear Window Not Working

Overall great customer service. Nice waiting area with good wifi, coffee and drink selection. I'll be notified when my part comes in for repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Outstanding proformance!

From the phone call to picking up my truck all consistently goes well. No hassle service and sales, you guys set the standard for excellence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Review

I only buy vehicles from Bill utter Ford because they have the best services and pricing. They work hard to take care of there customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service and Friendly Sales Personnel

We enjoyed our experience at this dealership. Mike was very accommodating-showed us numerous cars, explained the features and compared vehicles. He worked hard to get us a good deal on our trade-in and stayed with us during the entire process. Toronto did a good job explaining the paperwork and got it completed as quickly as possible in spite of a long wait to see him. Chase listened to our concerns about the website paperwork and made copies. We appreciated the help we received and look forward to continuing our relationship with Mike and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service on the up and up

I’ve been going to Bill Utter l now for several years having owned two Ford vehicles. The service wasn’t so great years ago but with the new service manager in place things are definitely turning around. And I am glad to say so

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.