Bill Utter Ford

Great, great service! Keep it up! You may get my business as far as car buying. Love the convenience for our family. Will come back soon!!

I called Doyle telling him wat I wanted. he found it. made every thing happen. mike made the finance happen fast. we were in and out in 20 minutes.

My tires were rotated & 2 were even patched, but weren’t inflated to the correct PSI. More of an annoyance than anything since I assumed the tires would have the correct air when I picked it up.

The web site indicated that "The Works" was $39.99. Both when I called to make an appointment and when I dropped the car no one said it had gone up to $49.99 (a significant and over the market rate). Surprise when I picked it up. The service advisory was very matter of fact, offer no options, was argumentative. The worst was the person who was collecting the money and checking me out. She curtly asked if I was related to Doyle Chaffin (which I am not) the roll of the eyes and the expression as if I was some type of employee relative and should not be complaining. I told her I was not but it was none of her business if I were, she gave me a look as if I was she didn't believe me. I then asked her why she asked that ans she says "Oh just curious" again with the attitude. I told her no she wasn't she was just being nosey and that I was not a person easily intimidated, especially when I am a customer. She jumps up and says I am not dealing with this. So I asked for a Manager. He was dutiful, but did not display much of a sincere caring attitude . I told him I was not looking for any discounts I didn't really care about the 10 bucks. It was the sneaky way of no one telling be prior to the work of the increase. (he dropped the price anyway, but never an apology from anyone or accepting responsibility for the confusion). I was almost certain when I looked on line of the price on line it was $39.95 when I got to the car I looked it up again and sure enough it was $39.95. I went back in to show the Manager and he just said "They were suppose to update it" again as the manager of the department no responsibility for having checked it or being aware of what was on the Bill Utter website. ( I know I expect a lot when it comes to customer service. Mainly because it has always been very good in the sales floor) Not in Service Department or the Finance Department. I have only had one decent experience in Repair Service (a really good adviser) all the others are very apathetic non energetic and don't seem to show they appreciate that it is customers who make their pay checks possible. 20+ years of buying cars there. I reported my experience with Finance, and of course it was a "Verbal" misunderstanding according to them. My fault as in all my dealings its a "Buyer be Aware" environment. (again except with the sales department). Doyle has bent over backwards to make things right, and I truly appreciate that.

They had the what was described as three hour job completed in less than one and one-half hours. They always do great quality work in a more than reasonable amount of time.

Everything was handled very efficiently and professionally from the receptionist to sales to finance and closing. When I buy vehicles, I know what I want, so I go to a dealership that I trust, and the deal is done.

My salesman Quigley was professional and knowledgeable, he was very attentive to what I was looking for. During the test drive Quigley show abd described features of the vehicle including safety features.

Service is slow, i dropped off my car off in the morning one day and they didn’t tell me what was wrong until the next day. My car was just sitting there the whole time.

Don took care of my truck quick and made it easy. Will be back again. Don called when he told me he would and had it done on time.

I found the vehicle I wanted on the Bill Utter Ford website. Ran some numbers on my end. Called Bill Utter Ford and spoke with Quincy Alonzo. I told Quincy which vehicle I was interested in and told him what I could do as far as price/payment. After a couple of calls back and forth negotiating payment we came to an agreement. Quncy bent over backwards to get me what I wanted at the payment I wanted to be at and I appreciate that alot. It made the overall sales experience extremely satisfying. All I had to do was come in and sign all the paperwork. 1 hour total time spent at the dealer and no hassle purchasing. Quincy Alonzo is an All Star and has won a customer over for life.