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Bill Utter Ford

(4,379 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Carrie in service was great and very helpful in service depy

Carrie was a great help in scheduling the service appointment. She also made my my doctor's appointment on time with the delivery and pickup of myself with the help of the courtesy can. When the time is needs for service I will be there again. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Another outstanding service app’t

Brought vehicle in on a recall notice as well as oil change and had them check on two other issues. Everything was thoroughly done per usual. Danny Morris does a great job. Also extended the warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick oil change

Took my car in Saturday at 2:15 for oil change and tire rotation. Car was finished by 2:45. Great Service. I highly Recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

Fast friendly service. The service technician is always so knowledgeable. Explains everything they are doing. They do not try and over sell you. Nice clean waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Easiest purchase I have made

I was looking to buy a car for my youngest daughter and our salesman Quincy Alonzo made the experience easy and pretty much hassle free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best Experience in buying a new car

My husband and I were very pleased with Bill Utter Ford. From our salesman Mike Rodriquez, to the finance manager. This is our first Ford and we are very happy with the price, service and the car. We are looking forward to having our car serviced at Bill Utter Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast and painless

It was a great experience. They got me in and out swiftly, which was the best part. The cost was better than any other I could find. And, the price they gave me was the same when I got to the finance office. Superb !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great price and a great experience.

I drove for six hours because of the great deal. Everyone was very helpful and friendly. Would recommend to my friends and also buy from them again. Richard

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great job

Took care of all issues and then some I did not know about. Helped with some minor issues that needed fixing. Staff was very respectful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Had to take it back several times to get it right.

My salesman Phil was great. But the the service department was not. They were to paint the bumper due to a blemish and clean out some mystery residue in the trunk. When I got it back, the car was not painted correctly and trunk not cleaned. Car smelled like decay on the inside. Took it back for repaint and detail to get rid of residue and smell. Repaint done better but car detailing was shoddy i.e. streaks and missed dirt spots and the decay smell was still there. I ended up finding the smell in the car mats that had not been cleaned. I will throw them away and clean the trunk carpet they layed on to get ride of the residual smell. Seems like they were in a hurry and did not pay attention to details.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.