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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Absolutely the best car buying experience I’ve had

Pulling in we were greeted with a smile and a big wave. As we got out of our car, Jeff met us with enthusiasm and a friendly smile. We were honestly there to just look. He asked what we wanted and what was our max price and monthly payment price. We told him no more than 25000 and no more than 400/month. we told him we have 2 kids and 1 more on the way and need room for our family. He had just the truck in mind. He showed us 3 different trucks and we fell in love with the 1st one. He answered ALL of our questions (and I had A LOT). The truck was below our budget, met our needs and reliable. He was absolutely amazing! And to top it off Jeff found us a low interest rate, gap, and warranty. We will definitely be coming back to buy our future vehicles from Jeff And Ian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bomb.com

Chad in the service department got my car fixed (recall) in an hour! He was very helpful & informative while I was waiting! Great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear that Chad provided you with great customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Wonderful experience

Great experience with the staff and very nice environment very friendly and helpful. Jason Akers you are the best. Kyle and Ian where awesome as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Oil change

I had good service, I felt since I had an appointment, it took too long. I was there 3 hours for an oil change. I feel this is to long.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to let us know how we did. We regret to hear your oil change took longer than expected. We will continue to learn from experiences like yours, and we hope to exceed your expectations in the future!

Fantastic first experience

These guys went above and beyond, for my first car purchase, to get me a good payment and intrest rate. Will always do business with them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We appreciate the five star review and we hope you have a great day!

Received an oil change and tire rotation

Jeff is always very helpful and recommends what needs to be done. He is always thorough in his explanations. I will continue to use his knowledge and recommend him to all who ask.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about Bob Moore Ford! We can't wait to see you again, have a great day.

Friendly Service

Dependable and work hard to fit our vehicle in right away. Pleasant area to wait for completed work. Try to save us money where possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

Ford Escape

I had an oil change performed, AC serviced and two keys programmed. Great service always. They always take care of all my vehicle needs. Great place! John the service porter always gives me rides home and back. He is really friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Federico! We're so happy we were able to help you out. We are always more than happy to assist you if anything else comes up. Take care!

Quick and friendly

Everyone was nice and helpful. Service was quick and prices were better than other dealership. I ordered a part mid week and it was there by Saturday. I came for a extra key and also got info on details.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Connie, we are so happy to read such a great review about Bob Moore Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Josh had Me covered- 105k mile service.

Josh got me checked in, good follow up on this large amount of Diesel fluids/filters TBO service and kept me informed. I had to call toward end of day to make sure I was going to get it back the same day but it was ready. The service Dept could do a quick vacuum on interior for $1100 service charge. Small token of appreciation by a service dept that I was impressed with at Reynolds Ford in past. My current diesel truck was originally purchased at Bob Moore so thought I’d stay with Dealer of record. Sometimes it’s the smaller details that matter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!