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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Best vehicle purchase ever!I was

I was greeted right away by a very friendly sales person who, it turned out, was quite knowledgeable. Shelby made me very comfortable quickly with her interest in what I wanted. My purchase was quick and easy, with a great price. Go see Shelby!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Shelby was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

In and out on a Saturday

Service crew was awesome getting my vehicle in and out. Chad was great keeping me in the know and provided great explanations of warranty work. Another service member checked me in quickly, didn't catch his name.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very happy to heart Chad was able to provide you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Service

Chad is fantastic about keeping my Flex in top shape keeping me up on my regular maintenance schedule. The parts department always has the parts I need and offer courteous and timely service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We're happy to hear Chad was able to provide you with a positive experience. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Always great!

These guys have treated me right for almost 4 years now. They never push unnecessary services on me. They get me in and out. I have not had one issue. Highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about Bob Moore Ford! We look forward to your next visit! Take care!

Terrible service!

I was left 100k in a will, was going to purchase a new truck, wanted to see what the service dept was like. BAD idea. Won’t be spending my money here!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

fleet sales

top notch service when i call. Keith in Fleet sales goes out of his way to take care of me. I would definitely recommend him to anyone. I will be doing business with him for a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Keith was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

Maintenance

Regular maintenance by this dealership. Did a great job in a timely manner. I have used this dealership since I purchased this truck in 2015

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Fantastic experience

Was very intimidated by the car buying process going in, but thanks to the professionals there ready to help, I was able to find and buy the perfect car for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

Got an oil change

Thorough inspection of my car, quick service, and knowledgeable customer service rep. All questions were answered knowledgeably and in a friendly manner. Have brought my car here for several years and will continue getting my car served here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Recall Fix

It was a quick and easy fix, but the team at Bob Moore Ford was professional and caring throughout the experience. Very thankful for this team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!