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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Excellent service

Service was great from the time I dropped my car off to the time I picked it up. The items needed for the recall repair were available and the technicians were done in a couple of hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Jeff made sure my car was ready when I gave him a time

Amazing service Jeff is on top of it when it comes to getting my car back by the time I ask for it. He was on top of the things that needed to be done to my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

F150 Oil Change

Had oil change done which was last minute and Chad was very accommodating. The courtesy ride service was very much appreciated Great service and people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Replaced new fuel pump that Cummins Ford put in, in November

Service was done in timely matter they said it would be. All service people I spoke to were attentive and friendly. I was not sure I would go back to a Ford dealership after problems with Cummins Ford in Weatherford. Marko and the Bob Moore service in OKC were much better. I would definitely return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Waiting on repair of new Edge

Have been waiting for over 4 weeks for repair on our brand new Edge that has faulty computer system. First payment due in a few days, tag due in a few days yet it still sits on lot at Bob Moore Ford. We have only driven it two days since purchased, they are unable or unwilling to do whatever it takes to get computer to fix. Seems to be lack of initiative to apply heavy pressure on whoever to acquire part, also failure to return calls in timely manner

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Preferred over Reynolds

Friendly staff. Greeted upon hitting the lot, unlike Reynolds Ford, 8 sales people looked at me without a word, until I said I have a question then someone finally said "How can I help you?"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent and fast

Josh was very helpful and professional and kept me informed throughout the repair. He called me with updates and made sure my vehicle was finished very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Honest, friendly, and dependable.

Went in for a warranty and recall item. Received prompt and friendly service. They had a shuttle type service in a very comfortable and clean vehicle. The driver was pleasant and offered great conversation. When my vehicle was ready for pick-up it was returned seemingly cleaner than when I had dropped it off. Good folks at this dealership. Great communication. Thank you for making things easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Service

They did fine but it took too long. I was there longer than anyone else. I even had an appointment. If I was able to leave I wouldn’t have mind but I was stuck there.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

2019 Ford F150

The process of purchasing my truck was seamless. Compared to other experiences at other dealerships, this was easy and low-stress. I would recommend Kermit to everyone as he was professional, courteous and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Kermit was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford