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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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We had a great experience at Bob Moore. Kermit had the...

We had a great experience at Bob Moore. Kermit had the vehicle and paperwork ready when we arrived. I would definitely recommend this dealership to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We’ve used Bob Moore auto group for the last 3 vehicle...

We’ve used Bob Moore auto group for the last 3 vehicle purchases because of the professionalism, willing to work with us, and they do their best to get you exactly what they needed. This was the first purchase using Bob Moore Ford. Hands down the best dealer experience we’ve had. Jordan Lawson was great and went out of his way to make sure we got exactly what we wanted and needed. Finance department did their magic and got us the interest rate and payment we were wanting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Hands down easiest purchases i have ever made and get...

Hands down easiest purchases i have ever made and get what i ask for.I call tell them what I need they get paperwork to me and trucks delivered ASAP Kyle has been great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had the best experience purchasing a new car from sales...

I had the best experience purchasing a new car from sales associate, Dylan Wolle and Finance manager, Matthew Thompson. They both ensured I received the best customer service and were patient and respectful to my needs. I will surely share this experience with others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

I really appreciate the sales team not being pushy or...

I really appreciate the sales team not being pushy or hovering, working really hard to get us a good price on our new car, and giving us a fair price for our trade in. We definitely will come back for our next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

An excellent shopping experience in Bob Moore Ford with...

An excellent shopping experience in Bob Moore Ford with Mark. I recommend this great man to everyone who wanna have a wonderful time to try to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

I had a great experience shopping for a new car at Bob Moore Ford. Kyle Christian was very helpful and I did not feel pressured to buy. He provided lots of info and worked hard to find the vehicle I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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I had a great experience shopping for a new car at Bob...

I had a great experience shopping for a new car at Bob Moore Ford! From sales to finance everyone was great! Kyle Christian worked to find the vehicle I wanted. I did not feel pressured which I really appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I got high quality professional service and assistance...

I got high quality professional service and assistance from Kyle Christian and the sales staff that made me confident that I was getting the best automobile on the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Agreed on final price only to have them add back in fees...

Agreed on final price only to have them add back in fees we had already negotiated when it was time to sign. Guaranteed an oil change, full tank of gas and clean truck on delivery. Truck had 5 miles til empty and inside was not cleaned. I only want what we agreed on but the boss always backtracked. The sales guy Dylan was really informative and nice but not trained properly on what he could and couldn’t promise according to his boss. Not my problem, train your employees better. They ended up getting a enough over on me to remind me my 4th Ford truck won’t come from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.