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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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New Car Purchase

Anthony Gibson did an excellent job helping me get the right new car at the right price. Did not have to play the salesman game with him. Polite and professional ? meeting the customer?s needs, without overselling. Will recommend and will buy again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kind words and for choosing Bob Moore.

17 Ford Explorer

First I texted the phone given on the website and to my amazement I received a response back within 10 ten minutes from Nikki (Nichole Evans). She asked all my questions and set me up with a test driving the very next days. She did all of this on a Sunday. She told me who I would meet with and I received a call from him that morning making sure everything was going well and to ask if I had directions to Bob Moore in Moore. The salesmen was Anthony Gibson. He was a very nice young man and know a lot about the Explorer I was wanting. He help me understand all the options that the Explorer has. He didn't pressure me or my husband when it come down to purchasing the Explorer. He went over everything with us and even try to get us in to get the first windows and strap across the front window tinted. But due to it being a holiday, he was unable. We will recommend Bob Moore to our friends and family. GREAT JOB

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

What a great review! We are so happy that you had a great experience with us. Please let us know if there is ever anything we can help with in the future.

Drove 3 hours from Texas and it was well worth it

I'd drive 3 hours again for the customer care and service I received at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review and for choosing Bob Moore.

Easy, Unpressured and Simple

I visited the website and found an amazingly well priced used car that fit my budget! I set a test drive and met Jacob! He was amazingly friendly and understanding. This was a no pressure sale! I explained what I wanted and the price range while also explaining my circumstances. Jacob was super easy and I also met Chas! They were very accomadating. I took the test deive and planned to come back later with the other descision maker in our house. They had the paperwork ready and the process took about an hour and a half. While Jacobed belayed my worries or fears. It is clear they work on commission, but even the finance guy was more concered with my budget and safety with the car in regards to the gap insurance and the warranty. They made it work by lowering my interest rate and loan term enough to keep my payments where I can afford it! I will use them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are thrilled you had such a great experience with us. Thank you for choosing Bob Moore.

old guy

Fine experience. ....................................................

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Ted!

great experience at Bob Moore Ford

Buying my new Ford Explorer was great. Curtis at Bob Moore was very helpful. Jerald in finance was great to work with, as well! I will buy all my vehicles from Bob Moore Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your business and the great review!

Vehicle purchase review

Very nice folks there at bob moore. Jerry was nice to work with along with the rest of the staff that we dealt with. I traded a nice truck for another very nice truck. Sales and services were not pushy and were very good to us. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for choosing Bob Moore. We are glad you had a great experience.

Ford F-150

I was impressed by tha service & attention given to me in this process!! Great people working there!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Glad to hear you had a great experience. Thanks for choosing Bob Moore.

We found what we wanted!

My husband and I went looking at the newer mustangs. Mack, our dealer, showed us all the ins and out of one we had our eye on. We loved it, but it wasn't "The one", so he showed us another, and not quite it either. I asked him a question about a totally different mustang (I knew I couldn't afford), he answered my question and I fell in LOVE with a "2017 Ruby Red Roush!!!" OMGoodness, he made our deal work, and made this beautiful muscle car affordable! Thank you so much "Mack" and the team at Bob Moore Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review Neil and Deana!

Great Experience!

My salesman was Kenny Thornhill. He was really nice and great to work with! He made the car buying experience easy and enjoyable. When I need to buy another vehicle I will go back and see Kenny.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Stacy!!!