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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Review

We got First Class treatment through out the whole buying process Jerry Elizardo did a outstanding job answering all our questions and making this a very pleasurable experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kind words James. We will let Jerry know you appreciated all his help.

Mr. Roderick Buster-Moore

Overall, and normally, I have nothing but praises for Bob Moore Ford. They have been great for me and my Ford Truck. But on the last repair visit, the repairs were made satisfactorily. However, damage was done to several of my after market rims. I brought this to the attention of the SA, who assisted me, James Hough. He promised to get the parts and replace/repair the damage. He told me this for 7 months, I have yet to receive repairs or compensation...or even an apology for the damage. I then spoke to SA, Jose, who I always dealt with in the past without issue. He promised to get a quote to me for Tune Up. I never recvd it. I called him back and he had misspelled my name in email address. Still I have not recvd it. Its been a week now and no email with quote for TuneUp. I take this as a suggestion to not return to Bob Moore. This is unacceptable as I value a honest/genuine relationship in business. I cannot explain how this disturbs me. It doesn't break me nor does my one comment, or the lack of my business, hurt Bob Moore Ford. But I just want to help one person avoid this same experience. Don't know why it has to be this way but maybe, just maybe, this was not in vain. I do hope that Bob Moore fixes this issue and ensures a better experience for the next loyal customer. You may not believe it but, Best Wishes Bob Moore Ford. I will not be back. Respectfully!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are sorry to hear about your experience. We will have a manager reach out you to discuss this matter in more detail.

Great Experience!

This is the second time we've bought a vehicle from Bob Moore Ford. They have great salespeople. They are all very friendly and helpful. They took our needs and desires into consideration and found us the perfect vehicle in our budget. We'll definitely come back again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for being a loyal customer. We appreciate your business.

Great Dealership

Kenny Thornhill was very nice. No pressure. Listened to what I wanted. He was able to sell me a vehicle that had more options at a great price. He went over everything and if I didn't understand took the time to explain till I understood. He will look at other dealerships if he can't find the car that you want. Great guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your feedback and are happy to hear you had a great experience.

Owner operater

Was extremely excited the experience was the best I've ever had from our salesman Kevin Erickson to the general manager the people in the finance office are awesome everybody in the whole dealership was awesome the experience was awesome I would recommend this to

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your feedback Michael. We appreciate your business.

2017 Ford F-250

Kermit Denton - was the associated that we worked with. He was very friendly, knowledgeable, informative and great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience. We appreciate your business.

Awesome Service!

I went in thinking I was going to be just looking at a car and the people there were so nice and friendly! Kevin was absolutely amazing and I can't thank him enough for my experience. I ended up driving away in a brand new vehicle and I am beyond happy! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We will let Kevin know how much you appreciated his hard work. We are thrilled you had such a great experience with us.

Kermit, and the team at bob Moore are outstanding

I had a completely comfortable experience, not once was anyone to pushy. Not were they too agresive overall great expierience and will do my future car shopping at bob Moore!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so happy you had a great experience. Thank you for choosing Bob Moore and let us know if there is anything we can help you with in the future.

CCokc

Good environment. My salesman Kenny was great! Will look to this dealership for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review. We appreciate your business.

Great Team at Bob Moore Ford

What a GREAT crew at Bob Moore Ford! Every person that I encountered at Bob Moore was professional, courteous, and polite. From Alexandra (who handled my online inquiry) to Kyle (best dude ever to deal with when it comes to buying a car) to Charles (who know everything you would ever need to know about ford muscle cars) to Krystal in the finance office, you will not find a better team. I would highly recommend shopping for your next car at Bob Moore Ford. I know this crew will always be there to take care of my vehicular needs. Thanks Bob Moore Ford, you guys are awesome!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wow! What an amazing review. Thank you for sharing your experience. We appreciate your business and please let us know if there is anything we can help with in the future.