Reviews
Great Salesman and car buying experience.
If your out car shopping stop by Bob Moore Ford in OKC and ask for Jack Howard. He's a salesman that will go above and beyond to meet all your needs and doesnt make you feel pressured into buying. Great car buying experience. Will return in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review Nick! We are glad to hear that Jack helped make this a great buying experience for you.
Purchased a 2014 F150
Great car buying experience thanks to our salesman Jack Howard. He went above and beyond to make sure i found the right truck and at the right price. If you visit Bob Moore Ford ask for Jack. He's very knowledgable and very helpful during the whole process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review Nick! We are glad to hear that Jack helped make this a great purchasing experience for you.
PURCHASED A 2017 FORD ESCAPE REVIEW
I had a great purchasing experience at Bob Moore Ford with salesman Jackie Howard, and the finance department with Bob. Both men did everything they could to make me feel welcomed. I had not purchased a vehicle in 10 years, the experience very special for me. I would, and will, recommend anyone looking for a new Ford, or any vehicle, to visit Bob Moore Ford. And I love my 2017 Ford Escape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review Donna! We are glad to hear that Jack and Bob helped make this a great purchasing experience for you.
Great experience
Had a great purchasing experience at Bob Moore Ford. Jack Howard came out to meet us and let us browse the lot without a lot of pressure. We found him friendly and knowledgeable about trucks, if he didn't know the answer he went out of his way to find out. Most impressed with follow-up after the purchase, Jack seem to have our interest in mind to ensure we were satisfied with our truck purchase. No buyers remorse here!. Thank you Jack Howard and Bob Moore Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review Donna! We are glad to hear that Jack helped make this a great purchasing experience for you.
Great Experience
Came shopping for a used Explorer and found exactly what I needed thanks to my sales consultant Jack Howard ..He was very knowledgeable and helpful in finding me what I needed in my Explorer... Also had a great experience with Krystal in finance and Daniel and Matt made sure things were all in order....Great Job Bob Moore... I will definitely recommend Bob Moore Ford and my sales consultant Jack Howard to my friends and family members. ..Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review Donna! We are glad to hear that our staff helped make this a great buying experience for you.
We bought a new Escape
This was a great car buying experience. We went in "just looking" and ended up buying. The salesman Kyle C. was very helpful and nice without being pushy. Krystal M. was very helpful and patient explaining the paperwork. Matt P. was very helpful in getting the Ford Veteran's discount currently in effect. Overall it was a good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review Bob! We are glad to hear that our staff helped make this a good buying experience for you.
Bob Moore auto group
Karly passermen was great she was very friendly and very helpful she was very patient me she help me so much you are very lucky she works for you she is a real winner in fact she sold me two cars both cash buyes one new and one used thank you much I'll be back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review ElDona! We are glad to hear that Cayla was able to help make the purchase of both of your vehicles a positive experience.
Great place to purchase a vehicle
It was a great experience purchasing a vehicle from Jack Howard. If you are shopping for a vehicle stop by an ask for Jack you will not be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review Cindy! We are glad to hear that you enjoyed your experience purchasing a vehicle from Jack.
Construction
Me experience with Bob Moore ford was excellent, the sales staff was knowledgeable and very attentive to my needs, Kyle Christiansen and Matt price were excellent to work with and Krystal Marazzi office manager was great, look forward to doing business with them in the future,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review Bob! We look forward to doing business with you again in the future as well.
Wasted my time
I was a huge Bob Moore fan. Bought a Nissan Murano from the Norman dealership. Was so impressed with the experience that I was overjoyed to do a testimonial. So of course when my son was in the market for a good used car, I told him Bob Moore was the way to go. The Norman dealership didn't have any used Jukes at the time but checked the Bob Moore inventory and found one at their Ford dealership which was actually closer to our home. My son called to make sure that the car was still available and for sale. He was informed that it was and made an appointment to test drive it. I took off work to go with him. We arrived at the dealership, the car salesman was very nice and polite, and took us on the test drive. Car drove like a dream, my son loved it. Now its time to start the paperwork but instead of that the salesman tells us he has bad news, the car had been sold already by the salesmanager that morning or that he was supposedly working a deal to sell it. He conveniently neglected to inform the sales staff. So the Bob Moore Ford salesman lost a sale, I lost time off from work, my son didn't get the car there. All of that could have been avoided had there been better communication at the dealership and a simple phone call. However there was a happy ending, my son did find and buy a 2013 Nissan Juke with more amenities that very same day (May13, 2016) at Fenton Nissan East. The salesman named Zach took excellent care of him. Anita King
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Anita, we do apologize for the communication issues on the Nissan Juke. We hold ourselves to a higher standard of customer service as you have experienced in the past from your previous Bob Moore experiences. The manager that was on duty at the time the sale was being discussed with you was not aware that the vehicle had been sold the night before. We are sorry for the inconveniences that you and your son experienced. We hope that you can give us another chance in the future for vehicle purchases and we are glad to hear that you both were able to find another Nissan Juke that day.