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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Great experience

Bought three vehicles from Bob Moore the month of July. It was a great experience for my two nephews, they are new to the car buying game. Our salesman was Carlos Lopez and he was great to work with. We went to several dealerships looking for vehicles and good prices. There is an obvious reason I purchased all three vehicles from Bob Moore, they have the right vehicles, the right price and the right people. Thanks Carlos.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review Steve! We are glad to hear that Carlos helped make this a great buying experience for you.

2015 Roush Mustang Purchase

Living in Ft. Worth I made phone contact with Bob Moore Ford before travelling to Oklahoma City. Steven and Curtis were both very helpful and friendly in our conversations and verified the vehicle I was interested in was available. Cayla called me from the dealer and said she would be my salesperson. She handled showing me the car including going for a test drive. She also prepared the paperwork and sent me to financing where Chris worked diligently to get the best rates on the loan. A fine pressure free buying experience with four friendly, warm and appreciative employees. I understand how Bob Moore Ford is one of the top five Roush dealers in the country after buying from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Keith! We are glad to hear that our staff helped make this a great buying experience for you.

Jackie and Bob are Amazing!

Jackie and Bob are extremely professional and willing to go the extra mile to service the customer. They both made the car buying experience friendly and they exemplify a no pressure approach. Unlike most dealers, they did not try to pressure me into buying something I did not want or could not afford. It was their goal to take care of me and let me get on the road in a high quality vehicle. The entire purchasing experience took less than an hour and they had me on the road in a car I love. This is the 2nd car we have purchased from Bob Moore. The 2nd experience as great as the 1st. This dealership is no fluke. They are honest and upright! Go by and talk to Jack Howard! You will not find a more honest and caring salesperson in the business. Bob is awesome too...taking the time to explain paperwork and delivering a no hassle approach. Thank you to both gentlemen! My family and I are going to be loyal Bob Moore purchasers for years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review Travis! We are glad to hear that Jackie and Bob helped make this a great buying experience for you.

Bad overall

Owned a carr lees than 2 months and it has been in with the same problem 6 times now. Then they lied saying they where going to swap only to call me and say they fixed it again. BS

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Wreck after service

I took my new roush to get the oil changed, and they wrecked it pulling out of the service bay. Failed to rectify the issue. They neglected the situation. Be cautious when buying from this dealer. Sales men are good but follow on service is not!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Horrible services

Can't say how bad an experience I've had at your dealership We are now waiting on the 4th YES the 4th temporary tag for a Roush we bought in April!!!! Financing has been a night mare

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

bought a chevy silverado

Had a wonderful experience with buying my son a truck. Justin Bowers was our salesman and he was more than helpful and very polite. I will buy from Bob Moore again. Thanks again for a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review Denise! We are glad to hear that Justin helped make this a great buying experience for you.

Ford flex ftw!

Worked with a Mr. Justin Morgan to purchase a '11 Ford Flex I found online. He was pleasant and easy to relate to. After thinking about my options over a long weekend, I returned with a decision to proceed with the purchase. The financial people were a bit slow getting to us but overall we had a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review Clinton! We are glad to hear that Justin helped make this a great buying experience for you.

Awesome

Just purchased a 2016 Ford Explorer Sport from Bob Moore Ford in OKC. Salesman Justin Morgan was absolutely Awesome! He was extremely helpful and courteous. I highly recommend asking for him when you visit this dealership. Wonderful experience.! Ask for Justin Morgan, 5 Stars..!!! Terry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad to hear about your wonderful experience Terry! We look forward to helping you again in the future!

2015 roush mustang

HI I live in Chicago , and I was looking to buy a Roush mustang I found the exact one in Oklahoma city at BOB Moore ford I contacted the dealership I was put in touch with JACK HOWARD HE was respectful and a great sales rep , got me the car I wanted and even added a few extra things for me. sales manager Colt Johnson was very professional and helpful I am a very picky buyer as all people buying a car should be. these guys did an awesome job working with me on everything from the price to the decals on the car . I would recommend them to anyone looking to buy a new or a used ford .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Mr. Zafar! We are glad to hear that Jack and Colt helped make this a great buying experience for you.