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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Excellent first car buying experience

Wonderful first car buying experience. Kermit was super helpful and helped me find exactly what I was looking for. The entire process was stress free and I am thankful for all of the staff and their help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Kehall, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent

This is the beat dealer and salesman I have had the chance to work with. They were straight forward and honest. They answered my questions without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Congratulations on your new vehicle, Dawn! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Moore Ford!

Very pleased with the service received. Jeff worked very...

Very pleased with the service received. Jeff worked very hard to make sure my car’s problem was fixed after another dealer was not able to correct the problem. I will likely be buying my next car from Bob Moore Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Bob Moore Ford! Thank you so much again for your feedback! We hope you have a great day!

They always treat me right and take great care of my F250...

They always treat me right and take great care of my F250 when I need to take it in. Dusty in the service department is one xxxx of a guy and always helps me out when I need it, even if it’s short notice!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

I had a fantastic experience buying my new truck at Bob...

I had a fantastic experience buying my new truck at Bob Moore. Even in the midst of the current crisis, they made me feel like family and went above and beyond to get everything done to my complete satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Boyd, thank you so much for your positive comments about Bob Moore Ford! We are always more than happy to assist you if anything else comes up. Take care!

Gary was very approachable and likable. He made...

Gary was very approachable and likable. He made communication straight and simple. Gary was able to be helpful without the “pitch and push “ I’ve gotten elsewhere. This should be a quality pressed upon all of your customer representatives. Thanks, Justin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new vehicle, Bethanysallee! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Moore Ford!

Wonderful first car buying experience!

Purchased my first truck at Bob Moore and I couldn't be happier with my purchase and the process! Extremely helpful and made the process as easy as possible!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!

Oil change and tire rotation, just normal service all...

Oil change and tire rotation, just normal service all done quickly . Had scheduled appointment earlier in the day, that worked well. They always taken care of my needs, I’ll be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Jim, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Dealer response

Jim, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Friendly helpful great to work with, took a lot longer to...

Friendly helpful great to work with, took a lot longer to get parts than I would like. But service advisor was great to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Thank you for taking the time to let us know how we did. We hope you have a great day!

The customer service was great!!! Form the sevice...

The customer service was great!!! Form the sevice department to the front desk! I had many questions and worries and they explained with No Problems from the beginning to the END.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Erin, thank you so much for your positive comments about Bob Moore Ford! We are always more than happy to assist you if anything else comes up. Take care!