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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Very fast and efficient work even offered to pick me up...

Very fast and efficient work even offered to pick me up and bring me home great service and they had the worked finished in ONE DAY and my car is running HREAT. thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Machelle, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

I took my car in. I was told I needed a power steering...

I took my car in. I was told I needed a power steering pump and spark plugs. I asked for the pump to be replaced. The SA says to me he would need to notify the warranty company I didn’t replace the spark plugs so they will know how I am maintaining my car. I pick up my car. I go to another shop to have the spark plugs changed. The shop tells me my car has 86000 miles and the spark plugs are changed at 100000. They asked why I’m I asking about spark plugs. I stated I was told I needed them. They told me to come back in about a year or 100000 miles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Overall I always get outstanding service from Jeff Gann ....

Overall I always get outstanding service from Jeff Gann . He great to work with alway keep the Customers in formed. Also if any problems arise Scott Parrish Will listen to the customers concerns and try to solve the issue to the best of his ability. Overall the only reason I keep coming back to buy new trucks here is because of the people in the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Patrick, we are pleased to hear Jeff and our team always deliver great service! We look forward to your next visit! Take care!

Brought in my 2014 truck for service and they did it...

Brought in my 2014 truck for service and they did it pretty quickly Jeff was very helpful and explained what needed to be serviced and had it done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy Jeff could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great experience for just oil change and tire rotation....

Great experience for just oil change and tire rotation. Was missing a lug but key was able to change it out for me with no problem! Good deal!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Ryan went above and beyond in his efforts to get the...

Ryan went above and beyond in his efforts to get the parts ordered needed for the repair, notifications throughout the entire process, and providing a ride to and from

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy Ryan provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

The service is wonderful and the staff are always...

The service is wonderful and the staff are always friendly. Prices are very reasonable and honest. I will always bring my vehicle to Bob Moore for my service needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Everyone we dealt with was very courteous and...

Everyone we dealt with was very courteous and informative. It was done in a timely fashion and cleanly. I'd definitely bring my vehicle back for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great to work with. Very courteous fast and friendly. You...

Great to work with. Very courteous fast and friendly. You can trust them. I highly recommend this dealership for sales and service. They actually care about fixing any issues you may have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Drive safe!

The service was good. They took care of the truck and got...

The service was good. They took care of the truck and got me out of there quickly. I will continue to bring my vehicle in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!