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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Great buying experience

I was greeted on the showroom floor by a gentleman who appeared to be a service technician. He was very friendly and connected me with a salesman. The salesman was knowledgeable and showed me the two trucks I had found on the internet. It doesn’t take me long to decide to purchase a vehicle when I am ready so we started the process. As always the sales manager got involved. I was trading my truck for a new one. We weren’t even close with the first offer. But without pressure a friendly negotiation began. After learning about the rebates I did and did not qualify for, we agreed on a trade difference and price. I drove away in my new Ranger in less than two hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

Efficient service

They did a thorough job of locating the issue. They took really good care of me! We are extremely happy with the care of our issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Christine, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Moore Ford! Take care!

Great place to get your vehicle serviced

Had a hesitation and runs rough. Took vehicle to Bob Moore Ford and had it serviced and fixed right the first time. Dusty was friendly and knowledge. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Moore Ford. If you're ever in need of more help, please let us know!

Fast courteous service

Got me on quick gave me a fast trip home. Car was done on time and they came and picked me up promptly. Will definitely continue to use this service center. Ryan was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service review

Great experience all the way around. Friendly and helpful staff. Nice waiting area. Other customers seemed to have the same experience as well. Thanks very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!

I like the works, were they almost everything

At the time the FordPass rewards were not working so I still don’t have my reward points but everything else was great. They have a nice waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome experience!!

I called Dusty for an appointment for an oil change, was able to get in right a way. I was told it would be a hour or more to wait and was out in about that time frame.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

PCM reprogram

Highly recommend. Several other dealerships had no idea what needed to be done. These guys handled it right the 1st time. Great job to the service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Good service no problem

I had a problem with a noise in my Mustang. It is still under warranty. The people in the service department took the car in found the problem and fixed it. They had a hard time finding the problem, but they worked on it untill they fixed it. And while they worked on, it I was provided with transportation. Everybody I dealt with was very helpful. Dusty was my service manager an he was always friendly and was, particularly helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Bob Moore Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

Getting routine maintenance

I know that when I go to this dealership, I'm getting what I paid for. I'm getting a thorough job by someone who knows what he's doing and takes pride in his work. I know I can trust what he's telling me about my vehicle. I never feel like I'm being pressured into something unnecessary. The staff is always friendly and polite. I sometimes have to wait a long time but that's ok, it's worth the peace of mind in feeling secure about the safety of my car. Every time. Thank you, guys! You have all been wonderful! I would've written this review each time if I'd had the time and I hope that your bosses will give the credit for all the past visits.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.