Reviews
Great Experience in buying a car.
I purchased a new car. I thought the whole experience was pleasant. From the car salesman (Mike with upside down name - sorry Mike forgot your last name).... to the financial person (Justin). I wanted a car starter added to my new vehicle and a nice lady near the coffee area (sorry I don't remember your name) came over and introduced herself and told me what the next steps will be to get that added - appointment.(appreciate I wasn't left wondering . . . love that). Also, an added note, we needed a bag to carry our stuff from the old car into the new car and they provided a shopping bag for us to put our stuff in . . . (went the extra mile . . . love that too). Didn't treat me like an "air-headed woman" . . . answered my questions and treated my parents (that were with me) with respect . . . (love that most of all). You have a good "family" crew there and I appreciated the wonderful service that was provided.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Great car buying experience. Could not have been nicer to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Did a superb job
Had Sinclair Ford do some warranty repairs on My 2012 F-250 Super Duty. The Service Department went the "Extra Mile" to address a noise problem I thought was coming from the instrument panel. Their efforts revealed the the noise was coming from an attachment point for the dash board, isolated the source and made the appropriate repair to my complete satisfaction. Service Advisor Don Kraus took the time to call me to report their progress before the job was completed. Every one there is helpful and courteous. It is obvious to me that they get great personal satisfaction from doing a great job. .
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2013 F150 - 20,000 mile chk. Cust. 293888
I received a reminder letter requesting that it was time for a 20,000 mile check of my 2013 F 150. I didn't call to make an appointment I was just in the area and dropped in Dave Sinclair Ford. They said they had time and would work me in. I told them about my brakes vibrating when stopping. Don Kraus made sure I knew what they were doing and seemed to check in with me about every 20 to 30 minutes which I really appreciate him giving me the updates while I waited. Thanks for making me feel good about my truck purchase from Dave Sinclair. Good job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bill, thank you so much for your business and your wonderful review! Please come back to see us if you need anything at all.
Good sevice
Very pleased with service. Will take our car back there again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always a good experience!
I am always pleased with Dave Sinclair Ford, they are very professional, from the sales staff to the service dept. and everyone else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Service Yet.
Best Service Yet. All items accomplished within the time promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service and Service Experience
Very good experience from start to finish. Every one was professional, personable and polite. My wait time was not excessive and the waiting area was fairly comfortable. Would definitely recommend Ford owners get their vehicles serviced here.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Expensive Oil Change
Our 2014 Focus just had its first oil change and Dave Sinclair Service charged 41 dollars for 5 quarts of oil and a oil filter (did not rotate the tires or anything else)
- Customer service 3.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service, friendly staff
Good service and repairs made quick. The price was acceptable and the people were very friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the awesome review, Sandie! It is great to hear that we were able to go above and beyond your expectations. Please come back and see us if you need anything at all! Take care!