Dave Sinclair Ford

Professional and timely as usual

As far as the dealership, they did pretty good with only one complaint: I called on August 4th to book an appointment to get the power assist module of my 2012 Ford Edge replaced because it was failing. Everyone was busy so someone had to call me back. Whoever called me back told me that they could not get to it for over a week and when I asked for a rental, they said that was not something they were willing to do. So I asked to talk to a manager and whoever it was left for the day before calling me back. I did call about 4:00PM. Luckily, the next day, when I talked to someone they said this was incorrect, had be bring in the vehicle and then arranged for a rental. That was good. I am guessing whoever I talked to on that Monday might need some additional training. Outside of that problem, the dealer was great and kept me advised on the status of my repair. However; I do have to complain about the length of time it took for the supplier to get the replacement part to the dealer. That was beyond the control of the dealer so please forward my concern up to whoever needs to know.

Was happy with time it took to complete job.

I had my oil changed and tire rotation

Staff & Service was great.

As always my service was performed fast and with high quality.

Partook of the special deals you offered on oil change and wiper blades. Service is always timely and the service guys are courteous.

I purchased a ford focus from Dave Sinclair. The experience there was the best that I have had purchasing a vehicle. I would recommend them to anyone!

Service dept has usually been slow on simple tasks....1/2 day for an oil change(?) Quality of work has been excellent, as far as I can tell. The past two visits have been vast improvements. Service counselor, customer representative, Craig has been super as I calmly explained my concerns a while back; also affirming that Sinclair has treated me well on 3 car purchase transactions, service has been good since first purchase in 2005, wish they had Fast Lane service concept, etc. So, the 8/11 recall item on adjusting computer for side/overhead air bags was taken care of in about 1 1/2 hrs. That's a great improvement. We will see if such service continues. Thanks for reading my message. Best wishes, Eldon McKie.......driving a 2013 Ford C Max

Bought a used 2012 Explorer. The dealer went above and beyond to find the car we wanted. And did everything we asked.