Dave Sinclair Ford

I bought a used SUV from these guys and got a good deal. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. But what they did was get a transmission out of a salvaged vehicle with more miles on it than the vehicle we had purchased. The SUV has 76k miles and the transmission they used had 80+k miles on it. So to be clear this transmission was not new or rebuilt, it was used. Most places get away with doing this because they cal the transmission reconditioned. Once confronted about this fact we were talked to by three different people. All three tried to pressure us on the fact that it is was a good deal since they were going to warranty that transmission for 12 months and 12,0000 miles. We stood firm on the fact that we didn't want a SUV that had a transmission replaced with a used one. The final result was that we gave the SUV back and canceled the deal. So word of caution to anyone out there, a dealer that is willing to do this sort of thing is not worth buying from.

I bought a used SUV from these guys and got a good deal. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. But what they did was get a transmission out of a salvaged vehicle with more miles on it than the vehicle we had purchased. The SUV has 76k miles and the transmission they used had 80+k miles on it. So to be clear this transmission was not new or rebuilt, it was used. Most places get away with doing this because they cal the transmission reconditioned. Once confronted about this fact we were talked to by three different people. All three tried to pressure us on the fact that it is was a good deal since they were going to warranty that transmission for 12 months and 12,0000 miles. We stood firm on the fact that we didn't want a SUV that had a transmission replaced with a used one. The final result was that we gave the SUV back and canceled the deal. So word of caution to anyone out there, a dealer that is willing to do this sort of thing is not worth buying from.

I am a Dave Sinclair customer for life! I took my Acadia there for a repair (spouse wrecked my car) and from the moment I walked in the door Jason made me feel like a long term friend of Dave Sinclair. He made promises and kept every promise he made! His follow up and customer service was the best. I will always take my car to Dave Sinclair because that is the only place to go for a flawless repair in St. Louis.

took mother in law for new fusion. am a retired ford employ salesman would not give the employ discount. said you cant get rebate and employ discount at same found out later you could

brought my mother in law to buy a car. i am a retired ford worker and the salesman would not give her my ford discount. said the ford rebate on a new car and my discount could not be used together she bought the new car and found out later he was wrong so i fell she overpaid for her new car'

I spoke to internet person Kurt Boemier. He was excellent and answered every question I had.

On 3-11-3 went to Dave Sinclair Ford to look at a mini cooper it was snowing so i went in side to see if i could look at it and was greeted by Mr Sinclair he ask if i need help told him would like to look at the mini cooper he went and got a sales person he came right over . Matt the sales person was great . He cleaned off the car took it for a test drive after that made a deal. On 3-2-13 i picked up the car Matt was great to deal with and the Finance Department was great . If you go here ask for Matt great to deal with

Had a great car buying experience at Dave Sinclair Ford! I was searching all over the STL for a decent running low mileage well priced pre-owned vehicle for my 16 year old daughter. Upon arriving, I was instantly greeted by a pre-owned salesman named Christian Keating. He was very polite and interested in my specific wants and needs for my daughter. He offered several fantastic options and allowed me to test drive each vehicle. I was very impressed by his knowledge of each the vehicles specs and features. The salesman was awesome and I feel I got a great deal! Sending my brother in soon to get a truck!

This was a terrible car buying experience. The car we came to look at was not even there after we drove an hour and a halt, even though we were told it was. After wasting many hours there, we finally bought a 2011 Malibu for a much higher price than the one we came to see. When we came back with our chashier's check to get the car, they had decided to take the GM certification off and had removed the key fob with the remote start button and switched it for a plain one. We ended up buying the car, but after nearly a month we have received no paperwork and I can't even get the car licensed. I have made repeated calls to the sales manager, Mike Hatfield, and have been promised paperwork repeatedly, but have never received anyting. These people are dishonest and disorganized. Nobody there even seems to know what is going on.It took forever to get anything done and then nothing was done right. Take my advice and shop elsewhere!

It concerns me greatly to have needed to use "cars.com feedback" to get their attention regarding the issue I had with my son's car. I appreciate the response from John Sinclair to contact their customer service manager. As a result, Sinclair Ford finally did repair my son's car.