Dave Sinclair Ford

I went to make a purchase on a 2011 ford f-150 limited and I called several times to make the truck was on there lot. I called couple before arriving and the saleman said "yep it still on our lot". I arrived and asked for the salemans and I seen it coming in the distance driving a golf cart. Before he arrived he stop at a white truck that looked about the same as a limited and he got the stock number off the truck. I figured something was wrong and he pulled up and said hold on I going inside to talk to my sales manger. I really started thinking they had sold the truck prior to my arrival. He comes walking out with the sale manger and was so scare to tell me he sold the truck on me and had the sales manger tell me. After his statement he was like well that gone what else can we put you In a 2wd truck. I was so angry that he did not show any concerns that they sold that truck after I had called and said I was on my way. I gonna tell everyone to bypass that dealers. If we can't make it right we will sell it on you should be there motto. Long time customer will not return back to Sinclair ford. See ya.

The worst dealership and customer service that I've ever seen!  I was purchasing a 2011 ford f150 limited and I called my salesman (terry weir) several times to see if the truck was available and he said "yep still here with your name on it do u want to take a test drive".  I said yes and to get my financing ready to purchase the limited.   I gave all my information to terry and he said he walked it back to the finance manger to get me approved for the truck.  I told terry I would be arriving at 5:30 on 04/25/2012 at the dealership to pick up my new truck.  I arrived at the dealership and asked for terry and they paged him to the building.  I stood outside and watched a salesman  driving towards me on a golf cart.  The salesman stopped at a white ford truck that looked similar to a limited and wrote down the stock number.  He then got on his golf cart and drive towards the building.  He got off his golf cart and walk by me and told me to wait he had to talk to the manger.  At this point I figured something had gone wrong and that they sold the truck prior to my arrival.  The manger walked out and terry and said nope the truck gone and was delivered last night.  I asked the manger if he was sure and he said yep.  The manger then tried to offer me another vehicle at which I was not interested in.  The facts are that I called several times to confirmed my truck was still on the lot.   I wasted my valuable time and gas money to go up there and purchase that truck.  I would advised family and friends do not buy anything from Dave Sinclair ford dealership.  I believe that his dad said if it not right we will make it right.  I believe this was not the case today. It has been a sad event at Dave Sinclair ford today. Respectfully submitted  Valuable customer

After using Cars.com to find local dealers with a pre-owned F-250 diesel in stock we made a Saturday trip to Sinclair to see and drive the vehicle. whiel the dealership was quite busy they found the time to work with us and make a deal we could both live with. I wsa surprised at how we cut through the usual sales pitch and were able to get to the meat of the event, buying the truck.

I have never been harassed more by a dealership then this one! Even after I told them what my budget was when looking for a car, they still tried to sell me one that was completely out of our range! After that I bought my car somewhere else and informed them that we bought a car, we still received numerous calls for months! Outrageous! And after I emailed the owner about what happened, I did not even get an apology. I noticed as well he comments on here when someone has something good to say, but when someone makes a complaint, he does not even acknowledge it. Horrible business practices!

Jan 31st. I searched internet for a Flex. Made several inquires to Dealers. Found one I like at Sinclair. Talked to Gena about car....great vehicle, checked price, great deal. Asked her if we could buy over the phone if we put down money. Then Mike called and said that in order to get the $5,000.00 Ford rebate (it expired on the 31st) Need to fax copy of Drivers license, and credit card, and fill out on line credit app. After he got my fax, he would send a form for us to sign that we were buying the car. Later in the day, I received a call from one of the other dealers that I made an inquired to. I told them I had found a vehicle and would be driving to STL to get it on the weekend. They said, why? We'll get it here for you. (We live in NW Missouri. STL would of involved an overnight stay and $$ for hotel, food, and gas) So, we went to the other dealer, they started the paperwork, called Sinclair (Sinclair dealership closed at 6 pm) Sinclair said their trade person left at 4, and so our person was to call back the next day. They did. Sinclair first told our dealer, they couldn't' find the vehicle, they thought it had electrical problems and weren't sure where it was. They told our dealer that they weren't happy about sending the vehicle, and they wanted a trade...OK...Then approx. about 4 pm (on the 1st), my dealer called and said it was all arranged that someone was leaving Sinclair at 4:00 am the next morning and our vehicle would be at our dealership Thursday. (We had left a $1,000.00 deposit with our dealer, and our dealer stated that all the papers had been filed with Sinclair) Around 5:00 pm that same day I received a message from Randy (a Mgr. at our dealership) that Sinclair called and told them there was hail damage on the vehicle. I called immediately and said, I want the vehicle they can reimburse me the hail damage insurance $$ or fix it. Our person said they'd get in touch with Sinclair. I believe they practiced unethical business because at NO TIME did Sinclair ever inform my dealer that there was hail damage until late that afternoon. ALSO.... they were going to sell me the vehicle over the phone, had requested a down payment, and NEVER mentioned anything about an electrical problem or hail damage! After several phone calls, from myself and my dealer, on Thursday they told us there was hail damage. (This was in the afternoon about 3:00 p.m. It took all day for them to "locate" the vehicle. They actually said someone had taken it to an auto show at some point and lost track of it.) I’m not understanding…how did they agree to ship it in the first place if they couldn't even find it? I had to get the President/GM of the company involved. He’s the one that found it, and verified that there was hail damage. My dealer said they had had the vehicle on their lot for over 360 days. Sinclair admitted to my dealer the hail damage occurred in May. My dealer warned me that it was risky buying this vehicle. One person said there were electrical issues with it, one said no. And we don’t know how much it would cost to fix the damage. I opted not to purchase it, and so now, I have no new vehicle as the $5000.00 rebate ended the 31st.

I have bought 3 cars from Dave Sinclair. Every experience begging with big Dave himself was easy and comfortable. Whenever I had an issue it was resolved just like their motto says. From t.d, John, Jacky, mike, and even the service folks, everyone is courteous and helpful. A lot of owners can't be found, but at any of the Sinclair stores you will always see them right there on the showroom floor. Why? Well my experience is they actually care, and make sure you are always taken care of. Will always come back!

Been coming to this group for years. I love the family atmosphere here and they really care for you. Good price and people.

They are busy and I know why! They have a great selection and are eager to help! Charlie Foster is knowledgable and able to help with new and used sales, as he has with my family for years! If something is not right it is easy to John Sinclair or another family member who will make it right! Thank you for the wonderful experience!

I HAVE BEEN BUYING CARS FROM MR SINCLAIR SINCE HE WAS LOCATED ON KINGSHIGHWAY IN SOUTH ST LOUIS...I HAVE BOUGHT FROM DAVE SINCLAIR FORD EVER SINCE AND WILL KEEP CONTINUING AS LONG AS I CAN DRIVE...I GET THE BEST DEALS AND THE SERVICE DEPARTMENT IS FANTASTIC...I HAVE SENT MANY FRIENDS AND FAMILY TO YOUR LOCATION...THANK YOU FOR ALWAYS BEING HONEST WITH US ON FIXING WHATEVER GOES WRONG...

BEEN BUYING SINCE DAVE SINCLAIR WAS STARTING OUT ON KINSHIGHWAY IN SOUTH ST LOUIS...HAVE ALWAYS BOUGHT CARS FROM HIM...HAVE HAD GREAT DEALS AND THE SERVICE DEPT HAS HAS BEEN COURTEOUS AND HELPFUL...HAVE SENT FAMILY AND FRIENDS TO YOU OVER THE YEARS... BOBBIE BRUNS